Mobile App not working

[Shaun41]

I can connect through my laptop. But not able to use the mobile app. Keeps saying your device is off line… yet its working through my laptop ?

[Neha_07]

Hi,

Please use the line below to access My Cloud mobile app:

My Cloud OS 5 iOS Mobile App: ‎My Cloud OS 5 on the App Store
My Cloud OS 5 Android Mobile App: https://play.google.com/store/apps/details?id=com.wdc.gza