I have no problem accessing my My Cloud from my cell phone but only when it is connected via the network that the My Cloud is on. When I am remote it will access.
Did you setup cloud access for user? Also check cloud status by going to dashboard > Cloud Access. What is your status?
Yes and the status is “connected”
Connected … how? Via Relay or Port Forwarding?
Port forwarding connection established.
I really am getting old I started another thread on this last sunday and forgot. I got this kind of working today following thw above proceedure for a static network connection and fixed ports, it works but with the mentioned relay mode and says the port forwrding failed.
I am not sure i will keep this drive, it may go back to Best Buy.