Mobil app help for playing music

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#1

Hi. I’ve now purchased a MyCLoud Home since the old one is no longer supported with OS5

I’ve transferred all my my music and am able to access and play songs using the mobil app. However, while a song is playing I cannot exit to search my library for another album/song to play without the first song shutting off like I could with the old version and the current desktop player. Is there a way around this? It’s very frustrating.
Thanks!

#2

Hi @ABBAFANUSA,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask