I need help! few days ago i got the notification to upgrade my firmware on MY Live Book 2TB so i clicked on upgrade and it messed up all my dvice… now the MLB shows no data … it says 0GB / 0TB (cant even upgrade to the newer firmware as it keep saying not enough memory/space)
Tried restoring it and it did and it lost everything then i careated new users given the same name as before i can see there is 63 GB use but no data and i can’t access the public folder at all it had off my life time pics on it!!
First i have pushed the back reset butten and it did nothing then i did the quick restore from the MLB dashboard
If i enable FTP how would i get the data i am not very good at these thing
at the moment i am on 021109-053 fireware… wiredly i can creat new users and able to store new data and access via wd2go but cant see any of the old data if that make any sense?
I have very bad news for you. The quick factory restore deletes all data on the data partition of the drive. There IS a way to recover it but it requires you taking the drive out of it’s enclosure which would break your warranty and is probably outside your technical abilities?
to be honst I am not worried about the warranty at this point if i could get all of my pics thats all i would be happy with it even has my wedding pics on it (silly me for not having it backed up)
Please see the pic in properties it clearly says that it has 60 Gb worth of data in a drive and no data when i open the drive…
I would love to procceed if you could help me and guide me through
nfodiz: I am in the office at the moment and the MBL is at home… i wasnt expecting anyone come back to me that quickly which i really appreciate but can we do this in the evening if you don’t mind and if you could spare some time in the eveing?
BTW i have enable the ssh access lastnight but did know what to look for and how to use it with PuTTY!
Ok I will finish the guide. Follow it and let me know if you see any of your old data. If you don’t, I already have another guide on how to remove the drive and recover the data at:
Follow the steps above and the public folder will be at /DataVolume/shares/Public
If the data is still there, you can drag and drop it to a folder of your choice on the left side window.
As for the Public folder not letting you access it, I have a guide to possibly fix that issue as well that you can try before you move to taking the drive out of the enclosure. It does what the quick factory restore does minus deleting your data. It should reset permissions for the folders. The guide is easy to follow with pics included http://community.wdc.com/t5/My-Book-Live/GUIDE-Factory-Restore-using-PuTTY-or-Terminal/td-p/513954
Don’t add any new data to your drive as doing so could prevent you from recovering some of your data if it places it on the same part of the disk as the old files used to reside.
As far as your picture goes with the used space and free space on the WEBDAV share through wd2go, that is not an accurate way to check drive space free/used… The Dashboard is the only way to get an accurate idea of disk usage. If you click the shares tab in the dashboard, it will show you how much data is in each share.
I have already taken the hard drive out of the box and attached with my home PC and when I look at the drive via DiskInternals Linux Reader it looks like this… Which i dont know what to do with? see the pic please
The ones i cant get in to are as follows which shows up with this error when i click on them: Error
NTFS Volume 1 (System Reserved) 100mb
Volume 1 (Primary, Linux) 489.00 MB
Volume 2 (Primary, Linux) 1858.71 GB
Unallcated space (All of them)
Physical Drives (All of them)
The only two drive i can get in to are as follows: (click on them for the pics)
You will have to click on F: and then up top hit the scan button I believe. This is because you deleted the folders and files when you did a quick factory restore. The program should be able to find and recover most if not all of your data depending on how much data you added to the drive after the factory restore. Make sure you recover the data to another drive other than the MyBookLive drive. (example, your windows drive) Let me know how you make out. As long as the filesystem isn’t damaged on your data partition, that program should work like a charm.
Here’s the manual if you run into any issues recovering your data