Mkv problem

so i bought my wd live streaming 2 weeks ago and every thing went fine the only problem is that some mkv files work just fine many mkv files are not working at all.when trying to play them it tells me  that it is not a supported format and i should revise the supported formats at guide .i have upgraded to the last firmwire and the problem persist .

here is the details of some files

General
Complete name                    : F:\hunter x hunter\27.mkv
Format                           : Matroska
File size                        : 259 MiB
Duration                         : 23mn 44s
Overall bit rate                 : 1 522 Kbps
Encoded date                     : UTC 2012-04-29 08:35:19
Writing application              : mkvmerge v4.6.0 (‘Still Crazy After All These Years’) built on Mar 10 2011 02:50:32
Writing library                  : libebml v1.2.0 + libmatroska v1.1.0
Cover                            : Yes / Yes / Yes / Yes

Video
ID                               : 1
Format                           : AVC
Format/Info                      : Advanced Video Codec
Format profile                   : High 10@L4.1
Format settings, CABAC           : Yes
Format settings, ReFrames        : 4 frames
Muxing mode                      : Container profile=Unknown@4.1
Codec ID                         : V_MPEG4/ISO/AVC
Duration                         : 23mn 43s
Bit rate                         : 1 300 Kbps
Nominal bit rate                 : 1 326 Kbps
Width                            : 1 280 pixels
Height                           : 720 pixels
Display aspect ratio             : 16:9
Frame rate                       : 23.976 fps
Resolution                       : 8 bits
Colorimetry                      : 4:2:0
Scan type                        : Progressive
Bits/(Pixel*Frame)               : 0.059
Stream size                      : 221 MiB (85%)
Writing library                  : x264 core 119 r2106 07efeb4
Encoding settings                : cabac=1 / ref=4 / deblock=1:-1:0 / analyse=0x3:0x113 / me=umh / subme=10 / psy=1 / psy_rd=0.40:0.00 / mixed_ref=1 / me_range=24 / chroma_me=1 / trellis=2 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=0 / chroma_qp_offset=-2 / threads=18 / sliced_threads=0 / nr=0 / decimate=0 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=2 / b_bias=0 / direct=3 / weightb=1 / open_gop=0 / weightp=2 / keyint=250 / keyint_min=23 / scenecut=40 / intra_refresh=0 / rc_lookahead=60 / rc=2pass / mbtree=1 / bitrate=1326 / ratetol=1.0 / qcomp=0.70 / qpmin=0 / qpmax=81 / qpstep=4 / cplxblur=20.0 / qblur=0.5 / vbv_maxrate=50000 / vbv_bufsize=50000 / nal_hrd=none / ip_ratio=1.40 / aq=1:0.60

Audio
ID                               : 2
Format                           : AC-3
Format/Info                      : Audio Coding 3
Codec ID                         : A_AC3
Duration                         : 23mn 44s
Bit rate mode                    : Constant
Bit rate                         : 192 Kbps
Channel(s)                       : 2 channels
Channel positions                : L R
Sampling rate                    : 48.0 KHz
Stream size                      : 32.6 MiB (13%)

Text
ID                               : 3
Format                           : bleep
Codec ID                         : S_TEXT/ bleep
Codec ID/Info                    : Advanced Sub Station Alpha

Menu
00:00:00.000                     : en:Prologue
00:00:16.975                     : en:OP
00:01:36.972                     : en:Part 1
00:10:53.903                     : en:Part 2
00:21:54.855                     : en:ED
00:23:04.842                     : en:Hunterpedia
00:23:24.778                     : en:Preview

anothe file

General
Complete name                    : I:\mohbaboo-subs_K-B.03.HD-720p-Arabic.mkv
Format                           : Matroska
File size                        : 290 MiB
Duration                         : 24mn 10s
Overall bit rate                 : 1 679 Kbps
Encoded date                     : UTC 2012-04-22 03:19:52
Writing application              : mkvmerge v4.1.1 (‘Bouncin’ Back’) built on Jul  3 2010 22:54:08
Writing library                  : libebml v1.0.0 + libmatroska v1.0.0
Cover                            : Yes / Yes / Yes / Yes / Yes / Yes / Yes / Yes / Yes

Video
ID                               : 3
Format                           : AVC
Format/Info                      : Advanced Video Codec
Format profile                   : High 10@L4.0
Format settings, CABAC           : Yes
Format settings, ReFrames        : 8 frames
Muxing mode                      : Container profile=Unknown@4.0
Codec ID                         : V_MPEG4/ISO/AVC
Duration                         : 24mn 8s
Width                            : 1 280 pixels
Height                           : 720 pixels
Display aspect ratio             : 16:9
Frame rate                       : 23.976 fps
Resolution                       : 8 bits
Colorimetry                      : 4:2:0
Scan type                        : Progressive
Writing library                  : x264 core 120 r2164 da19765
Encoding settings                : cabac=1 / ref=8 / deblock=1:0:0 / analyse=0x3:0x113 / me=hex / subme=7 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=1 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-2 / threads=3 / sliced_threads=0 / nr=0 / decimate=0 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=1 / b_bias=0 / direct=1 / weightb=1 / open_gop=0 / weightp=2 / keyint=250 / keyint_min=23 / scenecut=40 / intra_refresh=0 / rc_lookahead=40 / rc=crf / mbtree=1 / crf=20.0 / qcomp=0.60 / qpmin=0 / qpmax=81 / qpstep=4 / ip_ratio=1.40 / aq=1:1.50

Audio
ID                               : 2
Format                           : AAC
Format/Info                      : Advanced Audio Codec
Format version                   : Version 4
Format profile                   : LC
Format settings, SBR             : No
Codec ID                         : A_AAC
Duration                         : 24mn 10s
Channel(s)                       : 2 channels
Channel positions                : L R
Sampling rate                    : 44.1 KHz

Text
ID                               : 1
Format                           : bleep
Codec ID                         : S_TEXT/ bleep
Codec ID/Info                    : Advanced Sub Station Alpha
Language                         : Arabic

Menu
00:00:00.000                     : en:Prologue
00:00:39.957                     : en:Opening
00:02:10.005                     : en:Part A
00:11:10.420                     : en:Eyecatch
00:11:13.965                     : en:Part B
00:22:31.767                     : en:Ending
00:24:01.732                     : en:Part C

 

 

 

I think your problem is the video format - High 10@L4.1.

MKV is just a container and the player cannot always play the file within it.

man ,thank you for your rapid answer .

i do not think that is the problem .here is a file that work perfectly

General
Complete name                    : I:[Ani-Media] Evangelion 2.22 You Can (Not) Advance [BD 720p AAC].mkv[Ani-Media] Evangelion 2.22 You Can (Not) Advance [BD 720p AAC].mkv
Format                           : Matroska
File size                        : 1.36 GiB
Duration                         : 1h 52mn
Overall bit rate                 : 1 742 Kbps
Encoded date                     : UTC 2011-02-17 00:02:47
Writing application              : mkvmerge v4.4.0 (‘Die Wiederkehr’) built on Oct 31 2010 21:52:48
Writing library                  : libebml v1.0.0 + libmatroska v1.0.0
Cover                            : Yes / Yes / Yes / Yes / Yes

Video
ID                               : 1
Format                           : AVC
Format/Info                      : Advanced Video Codec
Format profile                   : High@L5.0
Format settings, CABAC           : Yes
Format settings, ReFrames        : 16 frames
Muxing mode                      : Container profile=Unknown@5.0
Codec ID                         : V_MPEG4/ISO/AVC
Duration                         : 1h 52mn
Nominal bit rate                 : 1 545 Kbps
Width                            : 1 280 pixels
Height                           : 720 pixels
Display aspect ratio             : 16:9
Frame rate                       : 23.976 fps
Resolution                       : 8 bits
Colorimetry                      : 4:2:0
Scan type                        : Progressive
Bits/(Pixel*Frame)               : 0.070
Title                            : الفيديو
Writing library                  : x264 core 98 r1649 c54c47d
Encoding settings                : cabac=1 / ref=16 / deblock=1:1:1 / analyse=0x3:0x133 / me=umh / subme=10 / psy=1 / psy_rd=0.40:0.00 / mixed_ref=1 / me_range=24 / chroma_me=1 / trellis=2 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=0 / chroma_qp_offset=-2 / threads=3 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / constrained_intra=0 / bframes=16 / b_pyramid=2 / b_adapt=2 / b_bias=0 / direct=3 / weightb=1 / weightp=2 / keyint=240 / keyint_min=24 / scenecut=40 / intra_refresh=0 / rc_lookahead=60 / rc=2pass / mbtree=1 / bitrate=1545 / ratetol=1.0 / qcomp=0.60 / qpmin=10 / qpmax=51 / qpstep=4 / cplxblur=20.0 / qblur=0.5 / vbv_maxrate=50000 / vbv_bufsize=50000 / ip_ratio=1.20 / aq=1:0.60 / nal_hrd=none
Language                         : Japanese

Audio
ID                               : 2
Format                           : AAC
Format/Info                      : Advanced Audio Codec
Format version                   : Version 4
Format profile                   : LC
Format settings, SBR             : No
Codec ID                         : A_AAC
Duration                         : 1h 52mn
Channel(s)                       : 2 channels
Channel positions                : L R
Sampling rate                    : 48.0 KHz
Title                            : الصوة
Language                         : Japanese

 

Yes, because that one is 8-bit, not 10-bit.

It’s “HIGH@L5,”  Not “High 10@L4.1”.

yes you are right .

however iam not good in video and audio stuff.so can we say that the media not working is simply at a higher resolution.

COLOR resolution:  yes, it’s higher.

PIXEL resolution: no, it’s the same.

it is clear now .thank you very much for your help.