Hey all, like a few others I’ve had issues with playing 720p mkv files on my wdtv. Randomly the video will freeze during playback, and I have to rewind until the wdtv actually starts rewinding and try to play the section again. Sometimes a movie will play without a hitch, other times it will freeze every 10-15 min. Super annoying!!
I see from other topics here that it might be a firmware issue and that rolling back to a previous version might help. Problem is, there are lots of previous versions. Which one should I pick to improve playback?
I doubt it’s the firmware version, all my files still play on 2.01.86 as they have on previous versions. We’d need to know more about the file (mediainfo output) and what media you’re playing it from.
Basically but it’s lacking so simply type “Mediainfo” into Google and use the Mac version? It also has a text output so you don’t need to add images to your post.
Apparently (although I haven’t encountered it) there is a bug where if a corrupted file is played, then every other file played after that will also not work properly until you do a complete power-cycle of the unit, including pulling out the power cord for 30 seconds. As Techflaws says, the specs look OK so it should play unless its being affected by the above problem. If a reboot doesn’t work you can try running the mkv file through mkvmerge gui which shouldn’t hurt the file, it just re-packages it. Create a copy of the file first just to be sure.
Thanks, I guess that must be an issue. If it was a problem isolated to one file I wouldn’t care, but this happens so often. I’ll try and power cycle and see if that helps
ronmaz wrote:
Apparently (although I haven’t encountered it) there is a bug where if a corrupted file is played, then every other file played after that will also not work properly until you do a complete power-cycle of the unit, including pulling out the power cord for 30 seconds. As Techflaws says, the specs look OK so it should play unless its being affected by the above problem. If a reboot doesn’t work you can try running the mkv file through mkvmerge gui which shouldn’t hurt the file, it just re-packages it. Create a copy of the file first just to be sure.
I have run into that issue…it is rather disconcerting to say the least and not handled as gracefully as the older WD TVLive +…however, I didn’t have to pull the power cord to recover, just a long power press complete shutdown/restart.
Thank you, thank you, THANK you! I’ve been trying to figure out how to fix this issue all morning. Apparently, pulling the plug doesn’t work, letting the unit cool down completely and even doing a complete factory reset doesn’t work, but the ‘long press reset’ does - too weird.
