MKV movie not playing on play

Community Archives WD Elements Play
1

Works fine on vlc

will not play on the play !

file info below, any ideas thanks

eneral

Unique ID                        : 228324368030789329982989485232793581727 (0xABC5AC7A616B3F47A4DC072B3D5FF89F)

Complete name                    : /Users/RobinB/Downloads/Red.2010.720p.BluRay.x264-SiNNERS/Red.2010.720p.BluRay.x264-SiNNERS.mkv

Format                           : Matroska

File size                        : 4.37 GiB

Duration                         : 1h 51mn

Overall bit rate                 : 5 625 Kbps

Encoded date                     : UTC 2011-01-07 07:54:06

Writing application              : mkvmerge v4.4.0 (‘Die Wiederkehr’) built on Oct 31 2010 21:52:48

Writing library                  : libebml v1.0.0 + libmatroska v1.0.0

Video

ID                               : 1

Format                           : AVC

Format/Info                      : Advanced Video Codec

Format profile                   : High@L3.1

Format settings, CABAC           : Yes

Format settings, ReFrames        : 5 frames

Muxing mode                      : Header stripping

Codec ID                         : V_MPEG4/ISO/AVC

Duration                         : 1h 51mn

Bit rate                         : 4 988 Kbps

Width                            : 1 280 pixels

Height                           : 528 pixels

Display aspect ratio             : 2.40:1

Frame rate                       : 23.976 fps

Color space                      : YUV

Chroma subsampling               : 4:2:0

Bit depth                        : 8 bits

Scan type                        : Progressive

Bits/(Pixel*Frame)               : 0.308

Stream size                      : 3.78 GiB (87%)

Writing library                  : x264 core 112 r1834 a51816a

Encoding settings                : cabac=1 / ref=5 / deblock=1:0:0 / analyse=0x3:0x113 / me=umh / subme=7 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=1 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=0 / chroma_qp_offset=-2 / threads=12 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=1 / b_bias=0 / direct=1 / weightb=1 / open_gop=0 / weightp=2 / keyint=250 / keyint_min=23 / scenecut=40 / intra_refresh=0 / rc_lookahead=40 / rc=2pass / mbtree=1 / bitrate=4988 / ratetol=1.0 / qcomp=0.60 / qpmin=0 / qpmax=51 / qpstep=4 / cplxblur=20.0 / qblur=0.5 / ip_ratio=1.40 / aq=1:1.00

Language                         : English

Audio

ID                               : 2

Format                           : AC-3

Format/Info                      : Audio Coding 3

Mode extension                   : CM (complete main)

Muxing mode                      : Header stripping

Codec ID                         : A_AC3

Duration                         : 1h 51mn

Bit rate mode                    : Constant

Bit rate                         : 640 Kbps

Channel(s)                       : 6 channels

Channel positions                : Front: L C R, Side: L R, LFE

Sampling rate                    : 48.0 KHz

Bit depth                        : 16 bits

Compression mode                 : Lossy

Stream size                      : 509 MiB (11%)

Text

ID                               : 3

Format                           : UTF-8

Codec ID                         : S_TEXT/UTF8

Codec ID/Info                    : UTF-8 Plain Text

Language                         : English

2

Join the club!

That’s the major problem in this player, and it **bleep**!!!

I already told in previous post, that 1/3 of my MKV file just don’t play.

Still waiting for a firmware upgrade to solve the problem. I hope!

Good luck and if you find a solution, please let me know!

3

This is the better topic to put the solution I found (I tried with mkvmerge and it works):

The cause of this is Muxing mode : Header stripping (also called “header compression”). For some reason the Matroska developers made this mode the default earlier this summer. It doesn’t work with some hardware players.

You have to re-process the files to remove the header compression. This doesn’t hurt the quality at all, and is a pretty fast operation. If you are comfortable running command line tools, you can either use mkWDclean.exe (found at https://sourceforge.net/projects/mat…7.zip/download) or MKVMerge (found at http://www.videohelp.com/tools/mkvtoolnix)

The command line strings are:

mkWDclean input.mkv output.mkv
mkvmerge -o output.mkv --compression -1:none input.mkv

There are two other ways that don’t require opening a command line shell:

(a) You can use MKVMerge GUI, but it is tedious. You select every track (from the middle pane), select the “extra options” tab, and set “Compression:” to none. (blank is not good enough).

(b) You can download VID2EVA from http://vid2eva.lefti.net. This is a freeware video conversion tool. After installation you right click on the MKV and select “VID2EVA” then “transcode audio”. For this particular file, it won’t transcode since the audio is already AC3. But it will remove the header compression.

1 Like
4

Thanks Kristijan, this mkvtoolnix is a saviour, and it’s not that complicated… :manvery-happy: