I am about fed up with this and on the verge of switching to seagate’s streamer. I love the player and I really hope I can get to bottom of this without having to switch hardware. Here is my problem and what I have tried to resolve the issue with no luck.
So, I have been using makemkv to rip my bluray collection into, on average, a 20GB .mkv file. I am then uploading this onto my mybook live 2TB cloud/twonky server. Connection to server from wdtv is through 10/100/1000 Cisco e3700 router.
Problem: Video playback is freezing at random points across all movie rips.
What I have tried as a solution;
1 - tested playback on an alternate device - SUCESS
2 - reset firmware to factory default - FAILED
3 - updated to latest firmware - FAILED
4 - shut off UPnP on router - FAILED
5 - updated firmware on MyBook - FAILED
6 - tested network - PASSED
7 - wdtv was extremely hot, added a 5v 80mm USB fan - FAILED
8 - switched audio output settings on wdtv - FAILED
9 - turned off my media library - FAILED
Alternatively, I have used handbrake on a few movies for cloud streaming and those all play on the wdtv with the exception of stuttering on graphic intense scenes. I do not get this stuttering with playback on iPad or iPhone through the cloud.
Questions: Is anyone else experiencing these issues? Is there a solution?
1 - media files are too large. Can anyone confirm playback of 20+ GB .mkv files without issue?
2 - defective player? Although it was running flawlessly with Internet .mkv rips. I have since deleted all of these rips and only started experiencing the issue when I acquired my bluray drive and started ripping my own bluray collection.
3 - am I not properly ripping the media files? Makemkv is pretty straightforward and the files are flawless on Mac and PC playback.
I have contacted tech support and tried everything they requested to no resolve. I am considering to test a third party firmware as I am completely out of options at this point.