MKV File format problem 2018


#1

I have a WD TV Life Streaming Media Player and I try to play MKV file it plays some not others. The firmware is 2.03.20. I read some of the old notes but some of the software it recommends is no longer available. Any update information on how to play MKV files I would appreciate it. I tried to reboot and I unplugged it and replugged and no solution.


#2

What is the origin of the MKVs? Ones you made or are they from torrents?


#3

Downloaded


#4

From where? If you got them from torrents, then you got what you paid for, as they likely are defective!


#5

I do not use Torrent it is Illegal. Also you do not have to be a Jerk about it if you do not know how to help or don’t what to help do not offer any opinions.


#6

My advice is to check the specs of the unplayable MKV files using mediainfo

If the video format shows : HEVC (High Efficiency Video Coding) aka. H.265 and/or Bit Depth: 10 Bits

then, the WD TV is not compatible with this type of encoded MKV

The only ‘Software Solution’ is to re-encode the MKV video to AVC(H.264) Bit Depth: 8 Bits for playback on the WD TV

WD TV Supported Video Formats/Codecs Page 211: http://products.wdc.com/library/UM/ENG/4779-705062.pdf