Since ibi support is ending August 31, 2024, I backed up all my photos to a USB drive. I also obtained local access to my ibi. However, I noticed a lot of photos missing, both on the USB drive and when viewing the ibi content with Local Access. It appears all the photos in my Inner Circle have disappeared.
If I look at my Inner Circle members individual bytes of data it appears it is primarily one members photos that are missing but there is literally nothing in the Inner Circle. The other members’ photos are included in All Photos., but not the one member. Again, the one member’s data is showing as 1.05 gigabytes but I can’t find any oth the photos.
Hi @skendall22
Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
