Have 2 Windows 7 Pro computers- HP EliteBook Laptop, custom built Desktop
Have returned 2 WD MyCloud 2TB drives, & now this Mirror is having SAME PROBLEM- STOPS IN MIDDLE OF BACKUPS.
Same issue on BOTH COMPUTERS.
Windows 7 Backup/Restore DOES WORK working with the Mirror! This is really confusing! HELP!
After working with Level 2/Advanced WD Techs for about a week, last one found errors in Event Viewer which led HP tech to replace Motherboard- it didn’t recognize either drive- a SolidState OS drive, & HDD(D:) drive even though it was booting & working ok until I ran SMARTWARE & started backups. The backups stopping after 10-15% was the ONLY indication anything was wrong.
A number of WD Lev2 techs have claimed that it MUST BE A SOFTWARE ISSUE THAT SMARTWARE HAS with installed software; BUT! the desktop was just recently WIPED & Win7 re-installed! DOES NOT MAKE SENSE.
Anyone have same issues? Know what could be, is the problem or have a SOLUTION?
All WD techs are stummped- & do NOT support SMARTWARE problems to this extent, even though they did their best with what training they had, & what rules WD put on them, to do initial troubleshooting. They/WD is now saying I have to go out & purchase my own Backup software & try that.
PURCHSE MY OWN BACKUP SOFTWARE? That was the reason I purchased WD NAS devices. Not 1 in 3 worked!
