Need some help please- I have used a WD Mini HD media player for home movies for the last 2 years now- connected with a WD HDD. All has been well until last week when I select any file then the following message is displayed:
‘unable to play the selected file.Please refer to the user manual for a list of supported files’
As mentioned unit has been fine upto now and only use MP4/MOV & AVI files to play. I have even purchased a new WD elements 1TB HDD (as previous drive is full) and as I have a Mac I formatted as mentioned in the instructions, but the same message appears. All pictures are OK to view on both drives!
I read a discussion about re formatting new drive as its from a Mac (non journal version) but I don’t think this is the issue as my previous HDD is displaying this message and this has worked for the last 2 years!
Help please! (thanks in advance)