Meu WD10SPZX bloqueou quando tentei formatar e não consigo a senha de acesso, por favor ajudem

I recently bought a WD10SPZX 1Tb from a friend and needed to format it. But whoever tried it, when I started the machine he asked for the HDD password. I’ve tried several ways to unlock but no successful attempts. what should I do? who should I talk to if support is not available?