Menus not displayed in Install software

[Pierre518]

Hi,

I am trying to install a MyBook Studio, and the menus in the install software are not displayed. The menu boxes only display “unidentified” 

My installed Acrobat version is Pro v9. Systems is Windows 7 64 bits

Should I have another Acrobat version or change any of the windows setup options ?

Very annoying, cannot use the product. Any response would be gladly wellcome

Best regards

Pierre

[John012]

What software are you trying to install?

The drive comes pre-formatted for Mac.

If this is the first time using it, you should partition the drive to work with windows and then install any applications.

How to initialize or write a signature to a secondary hard drive or Solid State drive in Windows (8, 7, Vista, XP)

http://wdc.custhelp.com/app/answers/detail/a_id/1018

How to partition and format a WD drive on Windows (8, 7, Vista, XP) and Mac OSX

http://wdc.custhelp.com/app/answers/detail/a_id/3865

[Pierre518]

Hi,

Thank you for the quick answer. The issue was not how to install but the bundled installation software not displaying the menus

I managed to get hold of customer support. It turns out that there were burning problems on a number of CDs shipping with the product inducing reading errors and install programs not working properly

I was helped to the download of the appropriate WD drive manager, which fixed the issue

Thank you again for your help

Pierre