Media Streaming Access

Has anyone had problems with there My Cloud EX2 Ultra, accessing there Shared folder over the network to stream to smart devices? mine tells me it cannot find any Media Server on the network also I cant access Twonky UI by adding :9000 on the end of My Clouds IP address.
My device is running the latest firmware, I can access folders I have created including the Shared Folder with media in it from PC’s I have on the same Network with no problem.
I would appreciate any help with this as I am in contact with Support but they take days to respond and I’m not getting anywhere with them.

Hello BishBoshJosh,

I am sorry for the delay in response. I found your information in our records and saw that you have provided the system logs. I have forwarded your concern to the support. They will contact you shortly.