I have a 3TB MyBook Live unit and a 4TB MyCloud unit. Since the new WD MyCloud software update the MyCloud unit is not reporting the existence of share folders containing media files that do exist on the drive, but it is also reporting that the files exist. I have photos in a shared folder named ‘photos’, movies in a shared folder named ‘movies’ and iTunes media in a folder named ‘iTunes’, but none of them are showing up in the share list. The one share that is showing up is one containing 260GB of ‘other’ files.
I have tried to rescan and rebuild the database. I have not, as yet, reset the device.
Here’s a couple of screen grabs that illustrate the issue…
I’d really value some help with this because I’m at a loss. Everything was fine before the software upgrade. Thanks!