First I’d like to say that I generally love Western Digital and their products. They’ve been very good to me over the years and I’ve always recommended their products to others.
This device, the My Book World Edition II, however, is changing how I view this company and how I will recommend Western Digital products in the future. When it comes to this device I have nothing nice to say about it. I’ve had so many issues with it, it’s insane.
Issues like terribly slow transfer speeds, and how the device constantly freezes and requires a reboot aside, I’m now having another issue; I’m not able to open and browse my files/shares. When I try to access the share on my Windows 7 machines I get the following error: Windows can not access: \DeviceName\ShareName. The only share folder that opens up is the “Configuration” folder. Not even the Public share is opening.
Here is a log of the machine re-booting from the control panel, and when I try to access a share:
04/25 15:58:54 Bender syslog.info miocrawler: === Walking directory done. 04/25 15:58:54 Bender syslog.info miocrawler: === mc_trans_updater_init() ...Done. 04/25 15:58:54 Bender syslog.info miocrawler: mc_trans_updater_init() ... 04/25 15:58:54 Bender syslog.info miocrawler: === inotify init done. 04/25 15:58:54 Bender syslog.info miocrawler: === mcUtilsInit() Done. 04/25 15:58:53 Bender syslog.info miocrawler: mcUtilsInit() Creating free queue pool 04/25 15:58:53 Bender syslog.info miocrawler: === mc_db_init ...Done. 04/25 15:58:53 Bender syslog.info miocrawler: ++++++++ database exists: ret = 0 04/25 15:58:53 Bender syslog.info miocrawler: mc_db_init ... 04/25 15:58:53 Bender syslog.info miocrawler: +++++++++++++++ START OF ./miocrawler at 2010:04:25 - 15:58:53 [Version 01.08.23] ++++++++++++++ 04/25 15:58:44 Bender daemon.warn wixEvent: Media Server - Media Server cannot find the path to one or more of the default folders: /Public/Shared Music, /Public/Shared Pictures or /Public/Shared Videos. Please verify that these folders have not been removed or that the names have not been changed. 04/25 15:58:07 Bender daemon.info init: Starting pid 3992, console /dev/ttyS0: '/sbin/getty' 04/25 15:58:07 Bender daemon.info init: Starting pid 3991, console /dev/null: '/bin/touch' 04/25 15:58:07 Bender daemon.info wixEvent: System Startup - System startup. 04/25 15:57:45 Bender daemon.info wixEvent: Network IP Address - NIC 1 got IP address 192.168.1.103 from DHCP server. 04/25 15:57:45 Bender daemon.info wixEvent: Network Link - NIC 1 link is up 1000 Mbps full duplex. 04/25 15:57:37 Bender syslog.info syslogd started: BusyBox v1.1.1 04/25 15:54:14 Bender syslog.info System log daemon exiting. 04/25 15:54:14 Bender daemon.info init: Starting pid 4623, console /dev/null: '/usr/bin/killall' 04/25 15:54:10 Bender daemon.warn wixEvent: System Reboot - System will reboot.
Can someone more experienced please take a look through the error log and see if you know what the problem is?
In the control panel’s disk manager, it says that both drives are in “good” status. In the volumes & RAID management section however, it says the striped volume’s usage and size are “unknown”, and the status of the volume is “failed to mount this volume!”. Does this mean I’ve lost my data and I have to reformat the drives and recreate the volume?
I’ve had this device for just under 30 days now, it can not be returned.
I’m incredibly disappointed in the performance of this product. I’m incredibly disappointed that a company such as Western Digital would release it to the wild in it’s obviously terrible buggy state. I’m incredibly disappointed how Western Digital has managed the firmware (the version that’s installed on my device isn’t even on the site for download, or to read the documentation). I’m incredibly disappointed how Western Digital has not officially announced that they know about these issues, and if a new version of the firmware is in development, and if so, how long from now until we can expect it’s release.
Perhaps I’ve ranted to much in my request for help. If I have, I’m sorry, I’m just so sick of this bullcrap. When I pay $300 for a device I expect to be able to use it as advertised, especially without having to open a SSH prompt and start hacking around in the device.
Any help, or your opinion on the matter, would be very much appreciated.