I’m really hoping someone can help me out and all help is appreciated.
I’ve just purchased a 2TB MBL and I’m having problems accessing it. I have gone through the installation process and everything seemed to go fine. Forced firmware update and installation successful messages etc.
The problem I am having is the MBL does not show under my Network list on my Windows 7 64bit laptop yet it is working fine on my Mac desktop. I have installed WD Link and the MBL shows in the Devices Found pane but when I select it there are no options in the Drive Map pane. I have tried to map the drive manually but it is not found when searching by name or IP address. I have spoken with WD Tech Support and they’re at a loss, fobbing me off with try contacting Microsoft.
Tried everything I can think of and done numerous google searches all to no avail.
HELP, I;m losing the will to live!!!
Sorry I should of added I have also tried disabling Windows Firewall and my anti-virus software to no avail. I can ping the MBL with no loss and the dashboard is accessible thorugh my browser. This seems to be a fairly common problem but I haven’t managed to find anyone that’s solved it yet.
I have already checked that but many thanks for trying to help me out. Any suggestions or advice appreciated.
Open a CMD prompt.
issue the command
net use x.x.x.x
where x.x.x.x is the IP address of your MBL.
What happens?
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Thanks for your help. When doing as suggested I get the following:
System error 67 has occurred.
The network name cannot be found.
Thanks again
I’m sorry… I gave you the wrong command. Try
net view x.x.x.x
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No problem, I just really appreciate the help.
net view x.x.x.x gives:
The server service is not started.
There’s your answer.
The Server service is not started
… is pretty explicit. You need to check the Server service on your Windows box and ensure that it is running.
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SUCCESS!!!
After starting the Server Service I was getting the error message, The network path was not found. So I did some digging and found a post on another forum saying the problem could lie in the TCP/IP NetBIOS Helper not being activated.
So I started that and lo and behold I have a very sexy MBL sitting in my network places. So happy its sorted it was driving me nuts. Thanks for all your help really appreciate it.
Awesome. Glad I could help!
