MBL 2TB WDBACG0020HCN-SESN 3.5 Years old
Today I tried to move a video file from PC to MBL it gave an error something like ‘file is to big for file system’ the MBL is quite full but there was 70Gb free space and the file was only 400MB, tried with a few other files and the same thing happened.
So I did a software reboot, and this failed with error code 31001 timeout, I then notice ‘shared videos’ folder was missing, not sure when this went. So I depowered the MBL left it 5 minutes and put it back on, folder still missing, but the capacity of the drive is still the same - like the missing files are all still there but not visible.
I went to the media settings and did ‘rescan’ no different then ‘rebuild’ no different. went to the diagsotics and it failed the short scan.
I then made a new folder in MBL and it let me copy the video file I tried to copy earlier and it worked, so I still have the other smaller folders (shared music & shared pictures) but the big 1.5TB ish ‘shared videos’ folder is just missing although the capacity of the MBL drive suggest the files are still there.
I did look directly at the twonky server with the web interface and the videos are not showing there either
Twice I have tried to contact WD upport and both times I just get an error message, internal server error, so thats no help.
I really would like to recover this folder as it has a lot of video I want to keep, but if its lost is lost.
What should I do now…
is the MBL still usable, recoverable?
can I get the folder contents back (i dont really think they have gone as the capacity shows its still there)
or if can not get it back is the only alternative a factory restore?
Thanks for any advice.