MBL appears hang and then wont start up


#1

Hi,
This is what happens

  1. After a long time {> 10 hrs} when MBL is turned on -it comes on with less than 50% chances. if it comes up it works fine with no application issues.

  2. After ~30 mins it becomes heated and then network like stays on. Ethernet port light stops blinking and MBL stops responding. it appears like a hanged cpu.

  3. Hard disk spinning sound keeps coming.

  4. When I power off and then power on the MBL - it does not comes on. just hard disk keeps spinning.

  5. After long hours of power off and repeated error trial the MBL comes on randomly & unpredictably

Is this a case of Loose Soldering on PCB circuit?


#2

Hello sachins1101,

Did you check the performance of My Book Live after performing the reset process for this issue?


#3

Hi

No change in behavior after reset


#4

@sachins1101,

You can contact WDs Support team for more troubleshooting steps and may get replacement of My Book Live if it come under warranty period.