Major WD Backup Software Bug?

WD Software & Mobile Apps WD Software
1

Got a problem…not sure if this is a major bug or if there’s a solution? I can’t find any documentation on what type of backup you get with “WD Backup” software, but I ran a test on my new 8TB easystore external drive to see how it works. I backed up a few folders from different internal drives in my PC.

Here’s an example of the problem I encountered: On my photo drive I backed up a folder of my son’s ultrasound photos (called “Ultrasounds”). After backing up, I found that this “ultrasounds” folder was indeed backed up just fine to my WD drive. So back on my photo drive I created a folder within the “ultrasound” folder (called “favorites”) and moved 5 of the photos there, to make sure WD Backup software would successfully move the files when backing up.

However, this is where the problem occurs. The backup software successfully created a backup of the “favorites” folder, and the 5 photos were in there. But those 5 photos were also still back in the main “ultrasounds” folder. WD Backup software didn’t move the 5 files, but just created copies. Is this a bug? Is there a solution? Or is this an intentional way for Western Digital to quickly fill up people’s hard drives so they’ll buy more hard drives?

Thanks in advance.

2

I don’t own one but have you looked at the User Manual?

3

Yes, in the user manual it says that any changed files will be updated in
the backup. So this is obviously a bad flaw int the software that needs to
be resolved immediately. .

4

Do you want to have a backup or just have the original?

Over the years I have had three hard drives go bad so I was glad to have a backup of everything. I now have a WD My Cloud and what is backed up to it is also on my computers as well as other storage devices.

5

I want to have every change on my computer’s file be reflected in the
backup. Cloud backups are not financially feasible for me because I am a
photographer / videographer and deal in terabytes. I also have slow rural
internet.

6

Obviously, WD has not solved this problem and does not intend to solve this problem. I just purchase a drive 12/8/17, the whole utility package installs except the backup.

Rather than fix the problem they say to go elsewhere at the not provided external links. Fix the problem, WD.