After several months of excellent viewing my WD TV Live Media Player has suddenly frozen at the main menu screen with no hint of any issues prior to the failure.
I have tried the reset button. I have tried disconnecting all leads and power sources. I have checked the batteries both existing and new but none of these attempts have been successful.
The unit runs through its loading cycle but when it gets to the main menu it freezes on the video option. I cannot scroll up or down the menu. Pressing enter does nothing. Pressing home or the power button does nothing. The only way to turn the unit off is at the plug.
Because I cannot scroll the unit in any direction I am unable to let you know which firmware version is loaded so I do not know if an update is required.
Can anyone offer any solutions?