WD Community

Macbook Pro Restarts Due To Error When My Passport Is Connected

Hi,

I have had the MY PAssport for mac portable storage for 2 days. YEsterday all was fine. Today whenever I connect My Passport a black screen with an error message comes up saying restarting due to a problem.

Any ideas what has happened?

Should I just take the My Passport back and ask for a new one?

Welcome to the Community.

I’d recommend changing the USB cable and testing if this behavior is also present in other computers. If it is, then replacing it under warranty will be the next step.

http://wdc.custhelp.com/app/answers/detail/a_id/8/

Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.