Macbook Pro Restarts Due To Error When My Passport Is Connected

[PBButterflies]

Hi,

I have had the MY PAssport for mac portable storage for 2 days. YEsterday all was fine. Today whenever I connect My Passport a black screen with an error message comes up saying restarting due to a problem.

Any ideas what has happened?

Should I just take the My Passport back and ask for a new one?

[Trancer]

Welcome to the Community.

I’d recommend changing the USB cable and testing if this behavior is also present in other computers. If it is, then replacing it under warranty will be the next step.

http://wdc.custhelp.com/app/answers/detail/a_id/8/