WD Community

Mac OS X El Capitan won't connect to MyBook Live

I’m trying to move files to my MyBook Live external, and as I go into Finder, it won’t let me access the drive through the files system. I’m able to access the files through my iPhone and iPad.

These are video files.

I should say I access the drive from my Mac wirelessly, and the drive is tethered to my router. It seems to otherwise work, including setting up new devices to access.

I’ve tried rebooting it through the web portal, and I ran a diagnostics test, which says it’s functioning. I’ve also tried to reset it at the drive, and I unplugged and replugged it in.

Update: I was able to access the file system through my Macbook Air, which is still on Yosemite.

It says my firmware is up to date.

Seems to be lots of problems with El Capitan update and WD products, both blaming each other!

Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.