I’m guessing this may be a firmware issue as I’m having this same issue on my WD Live TV and my WD Live TV Hub. Both units are on the latest firmware (220.127.116.11). When trying to play a m2ts file i just get an orange spinning circle. The file will never play. If I do a full restart of the device I can play the file just fine. This doesn’t happen at all when playing my DVD ISO files. Wondered if anyone has come across this and if there is a solutions.