M.2 Black SSD and Acronis True Image WD Edition Software


#1

Hello,
seems that the WD Acronis software is not able to see the NVMe SSD. UEFI enabled. I see it at hw level and I can do the tests with the diagnostics in the bios.

Suggestion ?

Best regards


#2

I’ve faced the same issue in here with M.2 Blue, but I’ve solved it quickly. Opening Windows Disk Management I saw a message about initialize SSD. I click on Yes button and after that I opened Acrornes True Image again and voilà: Acronis finally found WD Blue :slight_smile:


#3

Have the same issue, Acronis WD edition does not recognize my new WD black 1TB NVMe in any PC. First I wanted to make a backup image of my actual Intel SSD NVMe on Lenovo nb. Acronis did not recognise any WD disc, I had to connect my WD pasport external HD via USB.
Then I make a backup into my network NAS station. Then I installed the WD black NVMe in my son’s PC, where another WD (1 TB HDD) is present. Acronis started and I tried to restore backup image into WD NVMe SSD. I was not able to do it via selected partitions (5 in total from previous Intel SSD) as the last partion was always in red error (even if I tried to leave really much more unalocated space for that last partition). I played with arranging of selected partitions more than 1 hour with no success, finally I decided to restore via option “Entire disc”. It started with restore … and after it finished, PC was shutted down and I removed the WD black SSD from M.2 slot, we have discovered the disaster. The PC was not able to boot. That f—g Acronis software restored the WD HDD instead of new WD black SSD !!!
So my son losts all the data in that HDD and new WD black SSD was still empty. Of course MBR of the original system disc (SSD) was overwritten and we spent several hours to make the PC booting again from the original SSD.
Finally I have my former Intel SSD from Lenovo nb cloned into new WD SSD NVMe and installed in my Lenovo nb. Now the Acronis WD does not recognise it again and is not started on my nb - so I can not make a backup copy.
Producer as WD should be very sure that the SW they provided with their HW is really safe and working, for me it’s a blame of WD.