Lost user data after Clear device Settings

[NoPlex]

@HamAtt

Picture attached shows how the data is stored on the hard drive, after I shared the hard drive over network from the Linux using SMB server, to access it from a windows laptop.

Those folders that starts with “A…” are the users, and each user has data inside his folder.

Good work. I also noticed you had many more users than a ‘normal Home user’ would normally have. Personally I have never had more than one other user sharing the My Cloud Home.

May I suggest that with all the ‘Customers and Providers Projects’ and ‘PMO important files’ that you may have to backup, that you should consider using a business class NAS solution, rather than a ‘Home’ personal cloud storage.

@HamAtt

and never use “Clear device settings” again, cause that’s what causes the loss of data for random users.

Unfortunately ‘Clear Device Settings’ is what many My Cloud Home owners resort to because they could no longer access their private space by ‘local access’ due to ‘Internal Server Errors’ permission errors propagated by many apps and OS such as macOS.

Internal Server Error

MacOS is a defective operating system. It mangles file and folder permission on a network drive such as the My Cloud Home (MCH). The only way for the network drive server (MCH here) to operate properly is for the NAS to proactively predict the permission error done to it and actively corrects the errors. The problem is compounded by the necessity to add intelligence to the corrective action because macOS is constantly changing with each version, even minor versions. My Cloud Home OS4 detect…