Lost shares on UI

[meono]

Hi,

I’m using an ex2 ultra with a RAID1 (4TB) + spanning (2TB) volumes configuration. I recently got errors (possibly after a power failure) that shows:

DISK
The data volume 1 on the drive is not accessible.
CODE: 4

This happened for each volume and seems to be solved by using the encryption keys.

I’ve performed quick and full system tests and neither showed issues. RAID appears healthy, disk status/SMART looks good.

The problem is all previous shares are lost on UI. Public and TimeMachineBackup shares seem to be recreated under the spanning volume. I can also create new shares on the RAID volume. Fortunately, the data seems to be intact (connected via ssh and browsed under /mnt/HD/HD_a2).

Does anyone know of a way to get the system to detect or rebuild the share configuration?

Thanks.

[riyan_shaik]

Hi @meono

Have you checked our knowledge base articles?
(Support for Western Digital Hard Drives | Western Digital)

Have you opened a Support Case?
If not, contact Western Digital Technical Support for assistance.
[Contact Us | Western Digital]

[meono]

Nothing related came by on my search on knowledge base but if you have seen smt relevant, I’d appreciate it if you could share.

I’ll give a shot to direct support. thanks.