"Lost Password"?

[carolinweymouth]

My Passport Ultra was accidentally disconnected.  When I reconnected it, I was asked for a password.  I never set one up - I’m the only user. Do I have to reformat and start again?  I can see how to do that, but am a bit confused on reactivating the software - it seems you need to un and re-install?

I can cope with tech - just need a bit of guidance for the rather elderly brain!

[Trancer]

Welcome to the Community.

The software (WD SmartWare) is installed to and runs from your computer. It does not need to be re-installed. You only need to erase your WD Passport Ultra.

However, an automatic lock is by no means normal behavior. I’d recommend running a drive health test and observe the unit, and it should be replaced if it happens again.