Lost function of WD SmartWare

I installed updated version of WD SmartWare and now, I can’t access my drive any ideas. I have a WDBA 3 TB external drive. Previous versions of the SmartWare have worked fine and now it will not open.

Hi DALE_STAMWITZ,

You can refer to the link given below for the resolution.

https://support.wdc.com/knowledgebase/answer.aspx?ID=17500&lang=en

You can also contact WD support if still the issue persists.

To Contact WD for Technical Support
https://support.wdc.com/support/case.aspx?lang=en
The link below will allow you to call support.