Lost from Finder on OS X 11.2.3

[ArieAvnur]

My MyCloud Ultra EX2 disappeared from my finder on OS X 11.2.3. Can log in on browser.

1. Why does it happen?
2. How to restore?
   Thanks.

[Logan.S]

Hello,

Please refer to the following KBA article: Error

[ArieAvnur]

Thank you.