"Lost" files


I use my MyCloud mIainly for storing all my photo’s, video’s and some documents. I recently downloaded WD Sync on to my desktop and laptop to make uloading files simpler but did not realise that the default settings would auto sync between the ‘document’ & ‘pictures’ folders on the three devices.

Having uploaded some files of photo’s from my laptop I then deleted the files from the laptop, which had the effect of removing these files from the MyCloud giving the impression they are lost.

Accessing the devce with the MyCloud UI, I saw that photo’s occupy 6.8Gb, Videos 43Gb but there is also 550Gb listed as ‘other’ and shown as a grey band on the pie chart.

If I use the MyCloud app from a browser, on inspection it appears that there are many files and or individual photo’s that are no longer there, but if I use the smart TV to access the device across my home network I am able to see all of my ‘lost’ photo’s.

It is therefore apparent to me that the file system seems to have been corrupted and the ‘lost’ files/photo’s are in the 550Gb ‘other’ data on the Mycloud.

Is there a utility that is available to rebuild the file index system? If not, how can I access the ‘lost’ files? I managed to find most if not all of the lost files in the recycle bin of the desktop PC and have transferred these to the desktop of the PC, but am reluctant to now copy these to MyCloud in case they cause further data loss and also because this will probably increase the amount of ‘other’ data, unnecessarily wasting storage space.


Can you find the lost files on the My Cloud using Windows File Explorer or Mac Finder on a computer on the same local network as the My Cloud?


I can access the device using File Explorer on my laptop on the same network but the file structure is not the same as I see through My Cloud app. It appears to be seeing a previous version of the file system with some additional files there and some that are via the app not there.

This is what leads me to think that the mystery 500GB of “other” files, shown as light blue in the pie chart on the dashboard is actually a collection of earlier versions of the file structure before I made various amendments to it by sub-grouping some of the pictures under new or revised headings.

The pie chart shows the actual space occupied by videos & photos to be only 49.3GB


The Other Files are files the firmware finds that are not Music, Pictures or Video files. For example for me it shows 2TB of Other files which are a mixture of archived software files, Acronis backup files, and MS Office, PDF, etc. documents. Sometimes the chart shown on the Dashboard is incorrect or shows the wrong values depending on when it last scanned the files, or if one disables the firmware scanning modules to fix the My Cloud inability to sleep issue.

Note that when you us a DLNA player, like those on most SmartTV’s you will see a different structure and will ONLY see the supported media files the DLNA media server (Twonky) finds on the My Cloud (when a Share has Media Serving Enabled).

Generally when using the administrator account to access the My Cloud using Windows File Explorer one should see all the files (except the hidden WD Sync backup files) on the My Cloud. This assumes one has granted the administrator account access to all Private Shares. WD Sync creates a hidden directory (viewable using SSH) that stores backups of all files it syncs.

One could use SSH to access the My Cloud at the root firmware level to view what user files are on the device. Using WinSCP (https://winscp.net/eng/index.php) makes it easy to click through the various folders at the firmware level. Not sure about the second gen v2.x firmware My Cloud’s but on the first gen v4.x firmware My Cloud, the user Shares are located in the /DataVolume/shares folder.


Thanks for this, Bennor.
I have downloaded WinSCP and after a few false starts managed to get access to the MyCloud files. I now see what has happened and managed to tidy up the file structure and will now start to re-populate some of the folders with the data recovered from the recycle bin on my desktop PC.
WinSCP will be very useful for future file management.
Once again, many thanks!


So what happened? It will help others who face a similar issue if you can expand on what you saw and how you fixed or resolved the issue.