Lost files, just an everyday thing

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

Tried copying a few files from remote, externally mapped MC, to local drive 

  • it took forever and showed very, very little apparent progress after a couple of hours

so I cancelled it

Result: files are no longer on the MC, and while the filenames are on the local drive, all files are 0kb.

I guess I’m just supposed to accept that this kind of thing is part of having a MC ? 

2

Hello,

Have you tried resetting the My Cloud?

To improve the unit performance, make sure that all the devices are gigabit.

Please see the following link for tips to improve the transfer rate.

http://wdc.custhelp.com/app/answers/detail/a_id/5736/session/L2F2LzEvc25vLzEvdGltZS8xNDAxMzAzNTk2L3NpZC9TdVE1TXBWbA%3D%3D