Lost backup

I recently created a password to my passport backup but after a while decided to remove it. I clicked on the padlock icon and clicked on the ‘safely remove’ option but instead of going through the process of removing the password, my backup disappeared and I can’t see a way of recovering it. Can anyone help me with this?

Hi pcspike,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support;

https://support.wdc.com/support/case.aspx?lang=en

The link below will allow you to call support.

Hi
Thanks,
I tried just removing the device and reinstalling it which did the trick.