Lost all Family pictures on Sharespace 4TB RAID5, PLEASE HELP!

Community Archives WD ShareSpace
1

Had power issues yesterday. Now the power has been restored I have turned the NAS on to find that I have the Datavolume doesn’t exist error. The drives were all green so I was going to try and use the guide on the forum to recover but first I upgraded the firmware, now all the drives are orange?

Please can someone help me? I’m quite upset as all our family pictures for the past 10+ years are on there.

2

Maybe you should try contacting WD’s Technical Support about this. You can do so either by phone or email.

To Contact WD for Technical Support
http://support.wdc.com/contact/index.asp?lang=en

3

Well, after reading through this forum, it seems as if RAID-5 is really touchy and not very reliable on the ShareSpace. So I would actually ask the moderators to create a sticky topic on data recovery from crashed RAID-5 array.

I assume there must be a software tool that can be used to recover the data of a crashed sharespace raid-5 array, right?

Many users have access to a “regular” PC and could hook up the 4 drives to it, boot it from a DVD and operate a data recovery tool.

So please provide the software tools (may be the image of a self-bootable DVD with linux and the software tool) as well as detailed instructions.

This would enable your users to help themselves so they don’t have to contact your support which - in return - would lower your support cost. So providing this software and information would be a win-win.

Thank you

Sincerely

Matt

4

I have created a request to WD in the “ideas” forum:

http://community.wdc.com/t5/Other-Ideas/Sharespace-Please-provide-a-tool-to-recover-files-from-a-broken/idi-p/117618

May be if you all vote for it (and extend it with your wishes), WD will reconsider and provide some tools that can help?

Thanks

Matt