Had power issues yesterday. Now the power has been restored I have turned the NAS on to find that I have the Datavolume doesn’t exist error. The drives were all green so I was going to try and use the guide on the forum to recover but first I upgraded the firmware, now all the drives are orange?
Please can someone help me? I’m quite upset as all our family pictures for the past 10+ years are on there.
Maybe you should try contacting WD’s Technical Support about this. You can do so either by phone or email.
To Contact WD for Technical Support
http://support.wdc.com/contact/index.asp?lang=en
Well, after reading through this forum, it seems as if RAID-5 is really touchy and not very reliable on the ShareSpace. So I would actually ask the moderators to create a sticky topic on data recovery from crashed RAID-5 array.
I assume there must be a software tool that can be used to recover the data of a crashed sharespace raid-5 array, right?
Many users have access to a “regular” PC and could hook up the 4 drives to it, boot it from a DVD and operate a data recovery tool.
So please provide the software tools (may be the image of a self-bootable DVD with linux and the software tool) as well as detailed instructions.
This would enable your users to help themselves so they don’t have to contact your support which - in return - would lower your support cost. So providing this software and information would be a win-win.
Thank you
Sincerely
Matt
I have created a request to WD in the “ideas” forum:
May be if you all vote for it (and extend it with your wishes), WD will reconsider and provide some tools that can help?
Thanks
Matt
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