Well, after reading through this forum, it seems as if RAID-5 is really touchy and not very reliable on the ShareSpace. So I would actually ask the moderators to create a sticky topic on data recovery from crashed RAID-5 array.
I assume there must be a software tool that can be used to recover the data of a crashed sharespace raid-5 array, right?
Many users have access to a “regular” PC and could hook up the 4 drives to it, boot it from a DVD and operate a data recovery tool.
So please provide the software tools (may be the image of a self-bootable DVD with linux and the software tool) as well as detailed instructions.
This would enable your users to help themselves so they don’t have to contact your support which - in return - would lower your support cost. So providing this software and information would be a win-win.