Login service unavailable

Please help. I already try too many attempts to login at My Cloud Home, but still can’t get in.
There is a message like in the picture.
That said “login service unavailable”, while I try to log in at the website (home.mycloud.com) the username and password works, no found the same problem before.

I’m using software version
Wd Discovery v.4.2.288
My Cloud Dekstop v.2.1.0.313
Windows 10 Pro 20H2

Glad to have a solution for this case from you all.
Thanks,

Hello,

Please refer to the following KBA article: https://support-en.wd.com/app/answers/detail/a_id/6229/

Is there any solutions for that ?

I already try all that step but still not works

Thanks,

Pada tanggal Kam, 24 Des 2020 pukul 04.41 Logan.S via WD Community <wd@discoursemail.com> menulis: