Login Required to Backup?

WD External Drives External Drives for PC
1

I completed the set up as specified. Downloaded the Smartware to begin backing up my 3 TB drive. When I click on the Smartware, on the Home screen, it says, “Back up target”. When I click on the MBL as the target, it says that a “Login is required”. What Login in is it talking about? It pops up with a place to type in a username and password that goes under a “WORKGROUP/”

This happenned with a previous MBL and after over a week of going back and forth the Support, they told me to send it back and get another one. Now I have the new one and it’s doing the same thing. Any ideas? i’m about to pull my hair out and just give up!Thank you in advance for your help!

2

Hello, by default Smartware will try to save to the MBL public folder, if you select a private folder you need to enter the password. Be sure that you have also have the latest Smartware version installed, check the link below. 

Smartware download

3

It asks for a Username and password no matter what I do. I tried going to a regular Word doc and clicking “Save As” then the MBL Public file. It pops up again asking. I don’t know what username and password its wanting-the one registered with WD2Go, the one with the WD Community, etc. Nothing works. It eventually says erro and quits trying after my 3 tries. Thank you for trying to help!