LOGIN is Greyout but my Media files i can access via my windows machine

My Cloud OS 3 Personal & Network Attached Storage My Cloud EX2
1

Hey Guys, I am having massive problems at the moment trying to get into my NAS Ultra EX2…

My Nas works on my mapped drive in windows? also i can access all my media files from my devices using VLC but my PLEX server no longer works nor can i log into my NAS via my browser to unistall apps etc…
I have tried
http://mycloudex2ultra.local/
and my local IP please see the video https://photos.app.goo.gl/kZgsbyp5jUiNur8c7

Also i have gone into the REGEDIT and tried the CERT allowinsecure with value of 1 and also remapped the drive… nothing seems to work.

I have also tried doing a soft restore by pressing the little button at the back of the machine… I am just totally lost now…

If anyone could help that would be great… The solution being I type my local IP and i can login via any user name and see the dialog?!

2

Hi b1gdan,

You should try to access the dashboard of My Cloud EX2 Ultra using another web browser by entering the name “http://mycloudex2ultra/” (if using Windows OS) or “http://mycloudex2ultra.local/” (if using MacOS). If the issue still persists, refer below article in this concern for more details.

https://support.wdc.com/knowledgebase/answer.aspx?ID=21224