HI, everyone. Last night I tried to set up my newly bought WD Live 2 TB Personal Cloud. Everything seemed to be going okay, until I re-started my computer after downloading an update (which I was prompted to do by the live update feature). Then when I tired to access the storage device to begin backing up my laptop hard drive, I was locked out. Specifically, the storage device is shown as locked. When I click on “unlock”, I am prompted for a username and password. But at no time did I create a username or password. There seems to be no way to bypass this screen.
Has anyone experienced this? Any ideas for re-setting the password (or, more accurately, setting the password, as I did not create it in the first place)? Thanks — any help would be greatly appreciated!