HI, everyone. Last night I tried to set up my newly bought WD Live 2 TB Personal Cloud. Everything seemed to be going okay, until I re-started my computer after downloading an update (which I was prompted to do by the live update feature). Then when I tired to access the storage device to begin backing up my laptop hard drive, I was locked out. Specifically, the storage device is shown as locked. When I click on “unlock”, I am prompted for a username and password. But at no time did I create a username or password. There seems to be no way to bypass this screen.
Has anyone experienced this? Any ideas for re-setting the password (or, more accurately, setting the password, as I did not create it in the first place)? Thanks — any help would be greatly appreciated!
No, I haven’t even created those folders yet. But I had started to back up my hard drive, when I was prompted to install a software update. After that, I re-started the computer and found myself locked out. I’m embarrassed to say that I don’t remember what the update was for, specifically, but it looked pretty standard and certainly had nothing to do with passwords or device locking.
I hadn’t gotten very far in my hard drive back up, so I might try just re-setting the storage device and starting over. Hopefully that will work. But I’m worried about this happening again.
I must say, I’m a bit alarmed by all the reports of failures and glitches on this board. I hope I didn’t buy a lemon!
