Lock Up

WD Legacy Products WD TV Live Streaming
1

Hi everyone.

I continue to have issues where my WD TV Live locks up in Netflix or Vudu.  I don’t use any other applications.  My only way to resolve the lock up is to unplug power from the unit and plug it back in.  I’ve already performed a reset using the button at the bottom of the unit.  

Does anyone else have this same behavior?  

I have the must current firmware.

Thanks,

Ron

2

Try rolling back the firmware to a previous version, see if that helps.

Many WD owners are on a older firmware. When my WD is working perfect i don’t update unless i see a change or fix i need.

Just saying… If it aint broke… don’t fix it :wink:

Rollback firmware is here

http://wdc.custhelp.com/app/answers/detail/a_id/5860/~/how-to-roll-back-the-firmware-on-a-wd-tv-live-hub-media-center-or-wd-tv-live

3

i agree

4

Same problem here. I also experience random lock-ups (approx. twice a week) on both my WD TV Live boxes when watching Netflix. Only solution seem to be to unplug/plug power cord. I am currently on firmware 1.16. My experience is that before the lock-ups happen, the responsiveness declines gradually.

Firmware 1.15 was much worse, though. Lock-ups happened at least once every evening.

Firmware 1.13, on the other hand, was much more stable…

Another issue that I have with both my WD TV Live boxes is that the HDMI signal is not always picked up by my TVs (Philips TV and Sony TV). I often need to toggle the power on my WD TV boxes to get a proper signal on my TVs. Apparently the WD TV boxes have a general HDMI issue.

I’m quite dissapointed by the quality of the WD TV firmwares and HDMI output.

5

Western Digital is replacing my unit under warranty.  I’ll let you know if it fixes the issue.

6

I doubt that replacing the unit will change anything.

As mentioned I have two units and they both suffer from the same odd behavior. I even tried to swap the units, but that didn’t change anything.

I’ve decided to live with it (although I’m dissatisfied) and I hope that a future FW upgrade will improve stability.