I am new here, so I appreciate any assistance/advice.
Question: Can I find, access, and copy files that are not shared public (were previously under other profiles/accounts on the EX4100)?
History: I have a WD EX4100, 12TB, set to RAID5, for my home system.
- I had a hard disk crash (disk 3), so I replaced it but it didn’t automatically restore. Now one of my other HDs (disk 4) is having issues.
- I’m trying to copy all my files to an external drive as a backup just in case.
- I also was trying to do a firmware update, and it was having a lot of issues so I hard reset the system. Now I can’t find any of the files under the previous user profiles/accounts that were on the system as it removed them. I didn’t delete their profiles/accounts, but the reset removed them.
- I am sure the files are still on the system as I copied some files to their profiles (previously as the admin). The public share shows only ~1.5TB used the system and it shows there is about ~4TB left, so I’m positive the files are still there but just not accessible via traditional means.
How can I access these files that were under other users profiles/accounts? The admin account cannot find file of previous profiles/accounts that are no longer existent.