Live Hub Reboots on a regular basis since firmware upgrade

Community Archives WD TV Live Hub Firmware
1

I have been monitoring this now for a few days my live hub reboots regularly at intervals of either 1hour, 1h30 mins, 2h or 2h30mins.  I have also been monitoring the network activity to make sure nothing was sending it commands or requests that would cause such an effect but there is none.  I would like to be able to SSH to the unit and query its log files to see what is causing it to reboot but other than this I suspect I will have to downgrade my firmware as it never happened before I updated to the latest version.  If anyone has any good ideas or knows of how to enable SSH and view the logs I would be very appreciative.  Failing that downgrade here I come :-(  Here are my results:

“03/05/2011 14:33:54”,*
“03/05/2011 14:33:59”,*
“03/05/2011 14:34:04”,*
“03/05/2011 14:34:09”,*
“03/05/2011 14:34:14”,*
“03/05/2011 14:34:19”,*
“03/05/2011 14:34:24”,*
“03/05/2011 14:34:29”,*
“03/05/2011 17:03:53”,*
“03/05/2011 17:03:58”,*
“03/05/2011 17:04:03”,*
“03/05/2011 17:04:08”,*
“03/05/2011 17:04:13”,*
“03/05/2011 17:04:18”,*
“03/05/2011 17:04:23”,*
“03/05/2011 17:04:28”,*
“03/05/2011 19:33:56”,*
“03/05/2011 19:34:01”,*
“03/05/2011 19:34:06”,*
“03/05/2011 19:34:11”,*
“03/05/2011 19:34:16”,*
“03/05/2011 19:34:21”,*
“03/05/2011 19:34:26”,*
“03/05/2011 21:04:00”,*
“03/05/2011 21:04:05”,*
“03/05/2011 21:04:10”,*
“03/05/2011 21:04:15”,*
“03/05/2011 21:04:20”,*
“03/05/2011 21:04:25”,*
“03/05/2011 21:04:30”,*
“03/05/2011 21:04:35”,*
“03/05/2011 22:34:03”,*
“03/05/2011 22:34:08”,*
“03/05/2011 22:34:13”,*
“03/05/2011 22:34:18”,*
“03/05/2011 22:34:23”,*
“03/05/2011 22:34:28”,*
“03/05/2011 22:34:33”,*
“03/05/2011 22:34:38”,*
“04/05/2011 00:34:04”,*
“04/05/2011 00:34:09”,*
“04/05/2011 00:34:14”,*
“04/05/2011 00:34:19”,*
“04/05/2011 00:34:24”,*
“04/05/2011 00:34:29”,*
“04/05/2011 00:34:34”,*
“04/05/2011 00:34:39”,*
“04/05/2011 02:34:05”,*
“04/05/2011 02:34:10”,*
“04/05/2011 02:34:15”,*
“04/05/2011 02:34:20”,*
“04/05/2011 02:34:25”,*
“04/05/2011 02:34:30”,*
“04/05/2011 02:34:35”,*
“04/05/2011 02:34:40”,*
“04/05/2011 06:34:12”,*
“04/05/2011 06:34:17”,*
“04/05/2011 06:34:22”,*
“04/05/2011 06:34:27”,*
“04/05/2011 06:34:32”,*
“04/05/2011 06:34:37”,*
“04/05/2011 06:34:42”,*
“04/05/2011 08:04:15”,*
“04/05/2011 08:04:20”,*
“04/05/2011 08:04:25”,*
“04/05/2011 08:04:30”,*
“04/05/2011 08:04:35”,*
“04/05/2011 08:04:40”,*
“04/05/2011 08:04:45”,*
“04/05/2011 09:04:16”,*
“04/05/2011 09:04:21”,*
“04/05/2011 09:04:26”,*
“04/05/2011 09:04:31”,*
“04/05/2011 09:04:36”,*
“04/05/2011 09:04:41”,*
“04/05/2011 09:04:46”,*
“04/05/2011 10:04:16”,*
“04/05/2011 10:04:21”,*
“04/05/2011 10:04:26”,*
“04/05/2011 10:04:31”,*
“04/05/2011 10:04:36”,*
“04/05/2011 10:04:41”,*
“04/05/2011 10:04:47”,*
“04/05/2011 11:34:05”,*
“04/05/2011 11:34:10”,*
“04/05/2011 11:34:15”,*
“04/05/2011 11:34:20”,*
“04/05/2011 11:34:25”,*
“04/05/2011 11:34:30”,*
“04/05/2011 11:34:35”,*
“04/05/2011 11:34:40”,*
“04/05/2011 14:04:18”,*
“04/05/2011 14:04:23”,*
“04/05/2011 14:04:28”,*
“04/05/2011 14:04:33”,*
“04/05/2011 14:04:38”,*
“04/05/2011 14:04:43”,*
“04/05/2011 14:04:48”,*

2

Interesting.   That interval is far too consistent to be coincidence…

Unfortunately, there’s no way to do SSH.

3

There MUST be some logging on the unit, anyone…please :-)  either that or WD have developed the first unit that cannot be monitored or investigated :wink:

4

WHS_DIGITALONE,   if you are using IE9 please visit the link below:

http://community.wdc.com/t5/Forum-Feedback/IE9-and-WDC-Forum-Compatibility/td-p/167170

5

They do have a way of grabbing console data for examination.  PM a moderator.

6
  1. Go to Setup → About → Device Info
  2. Enter the following key sequence: left + down + down + down + down + right + down
  3. Go to a PC’s file browser (or My Network) and locate WDTVLiveHub (or whatever your WDTV’s network name is)
  4. Check for the log under \WDTVLiveHub in a folder named “console”
  5. The file is encrypted, so send it to an engineer for analysis