I have recently purchased a 4TB Live Duo NAS despite the bad reviews have am now regretting this action, I installed the device on a Windows 7 laptop and all was good, it appeared in WD Smartware and WD Quick View.
I then got out the laptop I want to backup and I cannot get the WD Smartware to see the Live Duo, I can map a drive to the NAS I can also connect to the web admin site and I on running the WD Net Check all has passed.
I tried the Windows 7 laptop that worked yesterday and that can no longer see the disks in WD Smartware ??? and WD Quick view cannot see them either.
The internal checks on the Live Duo come back as “Passed” i have also tried the following to no prevail…
Ensured the network connect on my laptop has Client for Windows Networks enabled
Ensured that the NAS and the latop are in the same workgroup
Ensured that the firewall is disabled in Windows 8
Restored the NAS to defaults
Uninstalled the WD Smartware re-installed it as per the one that comes with the NAS
Assigned a static IP address to the NAS
Assigned the default dynamic IP to the NAS
Why do all the diagonstics stay that everything fine when it is not, also this seemed to happen after I clicked the “Secure you device” and then needed to enter a password to unlock the device.
The guide for WD Smartware also talks abbout seeting the Live Duo and needing the unlock the disk, but there is simply no NAS shown in the WD Smartware except Dropbox.
Is there an issues the WD Smartware and Windows 8 - that once you try from a Windows 8 device it breaks the NAS…
I am completely out of ideas, and I am thinking that all the “this device is useless” reviews are correct and that I should return this for a refund.
Has anyone had this issue, and fixed it, also please ensure you read the entire history and do not advise me to reset the NAS and reboot my laptop and reinstalled WD smartware.
WD Smareware version used : 184.108.40.206
WD Quick View : v220.127.116.11
Live Duo Firmware : 2.42.02 (4/2013)
Any relevent ideas ??