Listing/managing cloud content on Windows 10

When I open MyCloud in File Explorer on my Windows 7 PC, I see the content as in an ordinary drive and I can manipulate files at will.
When I open MyCloud in File Explorer on my Windows 10 laptop, I get sent to the web page for the IP address and I can never get to see the content.
Why the difference? What have I neglected to do? How can I see my files from my Windows 10 laptop? What to do?

First, if you have not done so you should read the My Cloud User Manual ( which explains how to use the various features/options of the My Cloud including how to access the My Cloud using Windows File Explorer/Mac Finder or how to access the My Cloud Dashboard to configure/change My Cloud Settings.

If you access the My Cloud (http://wdmycloud or http://wdmycloud.local or via an IP address) using a web browser you will access the My Cloud Dashboard. The Dashboard is where one configures the My Cloud features/options. The Dashboard has embedded Help which one can read to learn more about the features/options of the My Cloud.

For remote access (not on the same network) to the My Cloud one can use the My Cloud Desktop program, the My Cloud mobile apps for iOS/Android, or the web portal.

For local network access though one can simply use Windows File Explorer or Mac Finder. To make it easier to access locally one can “map” the My Cloud to their local computer.

In Windows 10 you should see the following, see example image below. Click on, tap or activate image to enlarge it.

At the bottom left under Network> WDMYCLOUD are my shares and by clicking on one of those I see my folders/files. In this example I chose Horace. If I were to choose SmartWare it would show both my Laptop and Desktop that I have backed up.

Thank you very much.
I have mapped the share to my z: drive and all seems well.