Linux install on 10tb enterprise drive failure

10TB WD102KRYZ 6Gbs SATA - can’t install Linux which is giving I/O errors. Drive sounds as I would expect. I have an 8TB version of this drive with no problems, but I wonder if I’ve either got a faulty drive, or I’ve crossed a limit.

Information from syslog during attempted installation includes…

Jun 28 18:55:47 mint kernel: [  636.215326] ata1.00: failed to enable AA (error_mask=0x1)
Jun 28 18:55:47 mint kernel: [  636.215580] ata1.00: NCQ Send/Recv Log not supported
Jun 28 18:55:47 mint kernel: [  636.215814] ata1.00: NCQ Send/Recv Log not supported
Jun 28 18:55:47 mint kernel: [  636.216106] ata1.00: failed to enable Sense Data Reporting, Emask 0x1
Jun 28 18:55:47 mint kernel: [  636.216680] ata1.00: failed to enable AA (error_mask=0x1)
Jun 28 18:55:47 mint kernel: [  636.216921] ata1.00: NCQ Send/Recv Log not supported
Jun 28 18:55:47 mint kernel: [  636.217161] ata1.00: NCQ Send/Recv Log not supported
Jun 28 18:55:47 mint kernel: [  636.217402] ata1.00: failed to enable Sense Data Reporting, Emask 0x1
Jun 28 18:55:47 mint kernel: [  636.217408] ata1.00: configured for UDMA/133 (device error ignored)
Jun 28 18:55:47 mint kernel: [  636.217428] ata1: EH complete
Jun 28 18:55:47 mint kernel: [  636.242850] ata1.00: exception Emask 0x0 SAct 0x0 SErr 0x0 action 0x0
Jun 28 18:55:47 mint kernel: [  636.242859] ata1.00: irq_stat 0x40000001
Jun 28 18:55:47 mint kernel: [  636.242866] ata1.00: failed command: READ DMA
Jun 28 18:55:47 mint kernel: [  636.242877] ata1.00: cmd c8/00:08:00:00:00/00:00:00:00:00/e0 tag 23 dma 4096 in
Jun 28 18:55:47 mint kernel: [  636.242877]          res 51/04:08:00:00:00/00:00:00:00:00/40 Emask 0x1 (device error)
Jun 28 18:55:47 mint kernel: [  636.242883] ata1.00: status: { DRDY ERR }
Jun 28 18:55:47 mint kernel: [  636.242887] ata1.00: error: { ABRT }
Jun 28 18:55:47 mint kernel: [  636.243232] ata1.00: failed to enable AA (error_mask=0x1)
Jun 28 18:55:47 mint kernel: [  636.243499] ata1.00: NCQ Send/Recv Log not supported
Jun 28 18:55:47 mint kernel: [  636.243828] ata1.00: NCQ Send/Recv Log not supported
Jun 28 18:55:47 mint kernel: [  636.244013] ata1.00: failed to enable Sense Data Reporting, Emask 0x1
Jun 28 18:55:47 mint kernel: [  636.244628] ata1.00: failed to enable AA (error_mask=0x1)
Jun 28 18:55:47 mint kernel: [  636.244898] ata1.00: NCQ Send/Recv Log not supported
Jun 28 18:55:47 mint kernel: [  636.245156] ata1.00: NCQ Send/Recv Log not supported
Jun 28 18:55:47 mint kernel: [  636.245340] ata1.00: failed to enable Sense Data Reporting, Emask 0x1
Jun 28 18:55:47 mint kernel: [  636.245349] ata1.00: configured for UDMA/133 (device error ignored)
Jun 28 18:55:47 mint kernel: [  636.245382] ata1: EH complete
Jun 28 18:55:47 mint kernel: [  636.258837] ata1.00: exception Emask 0x0 SAct 0x0 SErr 0x0 action 0x0
Jun 28 18:55:47 mint kernel: [  636.258845] ata1.00: irq_stat 0x40000001
Jun 28 18:55:47 mint kernel: [  636.258852] ata1.00: failed command: READ DMA
Jun 28 18:55:47 mint kernel: [  636.258864] ata1.00: cmd c8/00:08:00:00:00/00:00:00:00:00/e0 tag 30 dma 4096 in
Jun 28 18:55:47 mint kernel: [  636.258864]          res 51/04:08:00:00:00/00:00:00:00:00/40 Emask 0x1 (device error)
Jun 28 18:55:47 mint kernel: [  636.258870] ata1.00: status: { DRDY ERR }
Jun 28 18:55:47 mint kernel: [  636.258874] ata1.00: error: { ABRT }
Jun 28 18:55:47 mint kernel: [  636.259215] ata1.00: failed to enable AA (error_mask=0x1)
Jun 28 18:55:47 mint kernel: [  636.259475] ata1.00: NCQ Send/Recv Log not supported
Jun 28 18:55:47 mint kernel: [  636.259716] ata1.00: NCQ Send/Recv Log not supported
Jun 28 18:55:47 mint kernel: [  636.260037] ata1.00: failed to enable Sense Data Reporting, Emask 0x1
Jun 28 18:55:47 mint kernel: [  636.260609] ata1.00: failed to enable AA (error_mask=0x1)
Jun 28 18:55:47 mint kernel: [  636.260873] ata1.00: NCQ Send/Recv Log not supported
Jun 28 18:55:47 mint kernel: [  636.261158] ata1.00: NCQ Send/Recv Log not supported
Jun 28 18:55:47 mint kernel: [  636.261344] ata1.00: failed to enable Sense Data Reporting, Emask 0x1
Jun 28 18:55:47 mint kernel: [  636.261353] ata1.00: configured for UDMA/133 (device error ignored)
Jun 28 18:55:47 mint kernel: [  636.261384] ata1: EH complete
Jun 28 18:55:47 mint kernel: [  636.274810] ata1.00: exception Emask 0x0 SAct 0x0 SErr 0x0 action 0x0
Jun 28 18:55:47 mint kernel: [  636.274816] ata1.00: irq_stat 0x40000001
Jun 28 18:55:47 mint kernel: [  636.274821] ata1.00: failed command: READ DMA
Jun 28 18:55:47 mint kernel: [  636.274828] ata1.00: cmd c8/00:08:00:00:00/00:00:00:00:00/e0 tag 3 dma 4096 in
Jun 28 18:55:47 mint kernel: [  636.274828]          res 51/04:08:00:00:00/00:00:00:00:00/40 Emask 0x1 (device error)
Jun 28 18:55:47 mint kernel: [  636.274831] ata1.00: status: { DRDY ERR }
Jun 28 18:55:47 mint kernel: [  636.274834] ata1.00: error: { ABRT }
Jun 28 18:55:47 mint kernel: [  636.275168] ata1.00: failed to enable AA (error_mask=0x1)
Jun 28 18:55:47 mint kernel: [  636.275526] ata1.00: NCQ Send/Recv Log not supported
Jun 28 18:55:47 mint kernel: [  636.275710] ata1.00: NCQ Send/Recv Log not supported
Jun 28 18:55:47 mint kernel: [  636.276005] ata1.00: failed to enable Sense Data Reporting, Emask 0x1
Jun 28 18:55:47 mint kernel: [  636.276575] ata1.00: failed to enable AA (error_mask=0x1)
Jun 28 18:55:47 mint kernel: [  636.276874] ata1.00: NCQ Send/Recv Log not supported
Jun 28 18:55:47 mint kernel: [  636.277058] ata1.00: NCQ Send/Recv Log not supported
Jun 28 18:55:47 mint kernel: [  636.277351] ata1.00: failed to enable Sense Data Reporting, Emask 0x1
Jun 28 18:55:47 mint kernel: [  636.277358] ata1.00: configured for UDMA/133 (device error ignored)
Jun 28 18:55:47 mint kernel: [  636.277382] ata1: EH complete
Jun 28 18:55:47 mint kernel: [  636.290807] ata1.00: exception Emask 0x0 SAct 0x0 SErr 0x0 action 0x0
Jun 28 18:55:47 mint kernel: [  636.290813] ata1.00: irq_stat 0x40000001
Jun 28 18:55:47 mint kernel: [  636.290817] ata1.00: failed command: READ DMA
Jun 28 18:55:47 mint kernel: [  636.290824] ata1.00: cmd c8/00:08:00:00:00/00:00:00:00:00/e0 tag 6 dma 4096 in
Jun 28 18:55:47 mint kernel: [  636.290824]          res 51/04:08:00:00:00/00:00:00:00:00/40 Emask 0x1 (device error)
Jun 28 18:55:47 mint kernel: [  636.290828] ata1.00: status: { DRDY ERR }
Jun 28 18:55:47 mint kernel: [  636.290830] ata1.00: error: { ABRT }
Jun 28 18:55:47 mint kernel: [  636.291162] ata1.00: failed to enable AA (error_mask=0x1)
Jun 28 18:55:47 mint kernel: [  636.291526] ata1.00: NCQ Send/Recv Log not supported
Jun 28 18:55:47 mint kernel: [  636.291712] ata1.00: NCQ Send/Recv Log not supported
Jun 28 18:55:47 mint kernel: [  636.292005] ata1.00: failed to enable Sense Data Reporting, Emask 0x1
Jun 28 18:55:47 mint kernel: [  636.292573] ata1.00: failed to enable AA (error_mask=0x1)
Jun 28 18:55:47 mint kernel: [  636.292833] ata1.00: NCQ Send/Recv Log not supported
Jun 28 18:55:47 mint kernel: [  636.293052] ata1.00: NCQ Send/Recv Log not supported
Jun 28 18:55:47 mint kernel: [  636.293350] ata1.00: failed to enable Sense Data Reporting, Emask 0x1
Jun 28 18:55:47 mint kernel: [  636.293357] ata1.00: configured for UDMA/133 (device error ignored)
Jun 28 18:55:47 mint kernel: [  636.293383] sd 1:0:0:0: [sda] tag#6 FAILED Result: hostbyte=DID_OK driverbyte=DRIVER_SENSE
Jun 28 18:55:47 mint kernel: [  636.293387] sd 1:0:0:0: [sda] tag#6 Sense Key : Illegal Request [current] 
Jun 28 18:55:47 mint kernel: [  636.293391] sd 1:0:0:0: [sda] tag#6 Add. Sense: Unaligned write command
Jun 28 18:55:47 mint kernel: [  636.293394] sd 1:0:0:0: [sda] tag#6 CDB: Read(16) 88 00 00 00 00 00 00 00 00 00 00 00 00 08 00 00
Jun 28 18:55:47 mint kernel: [  636.293398] blk_update_request: I/O error, dev sda, sector 0 op 0x0:(READ) flags 0x0 phys_seg 1 prio class 0
Jun 28 18:55:47 mint kernel: [  636.293404] Buffer I/O error on dev sda, logical block 0, async page read

I managed to get some more pertenant snippits out of the log file…

These errors are coming up in discussions but no real solutions, or pinpoints as to what the problem actually is, whether it’s software, cabling, or what. I’ve asked this question on the Linux Mint forums (using 20.3 cinnamon) and I’ll see what comes from that angle as well, but it’s not looking to be straightforward.


Jun 28 18:45:23 mint kernel: [    2.334235] ata1: SATA link up 6.0 Gbps (SStatus 133 SControl 300)
Jun 28 18:45:23 mint kernel: [    2.334753] ata1.00: failed to read native max address (err_mask=0x1)
Jun 28 18:45:23 mint kernel: [    2.334755] ata1.00: HPA support seems broken, skipping HPA handling
Jun 28 18:45:23 mint kernel: [    2.335048] ata1.00: failed to enable AA (error_mask=0x1)
Jun 28 18:45:23 mint kernel: [    2.335374] ata1.00: READ LOG DMA EXT failed, trying PIO
Jun 28 18:45:23 mint kernel: [    2.335631] ata1.00: NCQ Send/Recv Log not supported
Jun 28 18:45:23 mint kernel: [    2.335855] ata1.00: NCQ Send/Recv Log not supported
Jun 28 18:45:23 mint kernel: [    2.335856] ata1.00: ATA-9: WDC WD102KRYZ-01A5AB0, 01.01H01, max UDMA/133
Jun 28 18:45:23 mint kernel: [    2.335858] ata1.00: 19532873728 sectors, multi 0: LBA48 NCQ (depth 32)
Jun 28 18:45:23 mint kernel: [    2.336112] ata1.00: failed to enable Sense Data Reporting, Emask 0x1
Jun 28 18:45:23 mint kernel: [    2.336901] ata1.00: failed to enable AA (error_mask=0x1)
Jun 28 18:45:23 mint kernel: [    2.337223] ata1.00: NCQ Send/Recv Log not supported
Jun 28 18:45:23 mint kernel: [    2.337487] ata1.00: NCQ Send/Recv Log not supported
Jun 28 18:45:23 mint kernel: [    2.337708] ata1.00: failed to enable Sense Data Reporting, Emask 0x1
Jun 28 18:45:23 mint kernel: [    2.337712] ata1.00: configured for UDMA/133 (device error ignored)

Jun 28 18:45:23 mint kernel: [    2.422390] ata1: failed to read log page 10h (errno=-5)
Jun 28 18:45:23 mint kernel: [    2.422494] ata1.00: exception Emask 0x1 SAct 0x800000 SErr 0x0 action 0x0
Jun 28 18:45:23 mint kernel: [    2.422594] ata1.00: irq_stat 0x40000001
Jun 28 18:45:23 mint kernel: [    2.422692] ata1.00: failed command: READ FPDMA QUEUED
Jun 28 18:45:23 mint kernel: [    2.422793] ata1.00: cmd 60/08:b8:00:00:00/00:00:00:00:00/40 tag 23 ncq dma 4096 in
Jun 28 18:45:23 mint kernel: [    2.422793]          res 41/04:08:00:00:00/00:00:00:00:00/40 Emask 0x1 (device error)
Jun 28 18:45:23 mint kernel: [    2.422904] ata1.00: status: { DRDY ERR }
Jun 28 18:45:23 mint kernel: [    2.423000] ata1.00: error: { ABRT }
Jun 28 18:45:23 mint kernel: [    2.423280] ata1.00: both IDENTIFYs aborted, assuming NODEV
Jun 28 18:45:23 mint kernel: [    2.423281] ata1.00: revalidation failed (errno=-2)
Jun 28 18:45:23 mint kernel: [    2.423379] ata1: hard resetting link

Jun 28 18:45:23 mint kernel: [    3.134286] ata1: SATA link up 6.0 Gbps (SStatus 133 SControl 300)
Jun 28 18:45:23 mint kernel: [    3.134686] ata1.00: failed to enable AA (error_mask=0x1)
Jun 28 18:45:23 mint kernel: [    3.134941] ata1.00: NCQ Send/Recv Log not supported
Jun 28 18:45:23 mint kernel: [    3.135183] ata1.00: NCQ Send/Recv Log not supported
Jun 28 18:45:23 mint kernel: [    3.135421] ata1.00: failed to enable Sense Data Reporting, Emask 0x1
Jun 28 18:45:23 mint kernel: [    3.136043] ata1.00: failed to enable AA (error_mask=0x1)
Jun 28 18:45:23 mint kernel: [    3.136288] ata1.00: NCQ Send/Recv Log not supported
Jun 28 18:45:23 mint kernel: [    3.136622] ata1.00: NCQ Send/Recv Log not supported
Jun 28 18:45:23 mint kernel: [    3.136860] ata1.00: failed to enable Sense Data Reporting, Emask 0x1
Jun 28 18:45:23 mint kernel: [    3.136864] ata1.00: configured for UDMA/133 (device error ignored)
Jun 28 18:45:23 mint kernel: [    3.136879] ata1: EH complete
Jun 28 18:45:23 mint kernel: [    3.254392] ata1: failed to read log page 10h (errno=-5)
Jun 28 18:45:23 mint kernel: [    3.254408] ata1.00: NCQ disabled due to excessive errors
Jun 28 18:45:23 mint kernel: [    3.254430] ata1.00: exception Emask 0x1 SAct 0x400000 SErr 0x0 action 0x0
Jun 28 18:45:23 mint kernel: [    3.254443] ata1.00: irq_stat 0x40000001
Jun 28 18:45:23 mint kernel: [    3.254464] ata1.00: failed command: READ FPDMA QUEUED
Jun 28 18:45:23 mint kernel: [    3.254526] ata1.00: cmd 60/08:b0:00:00:00/00:00:00:00:00/40 tag 22 ncq dma 4096 in
Jun 28 18:45:23 mint kernel: [    3.254526]          res 41/04:08:00:00:00/00:00:00:00:00/40 Emask 0x1 (device error)
Jun 28 18:45:23 mint kernel: [    3.254540] ata1.00: status: { DRDY ERR }
Jun 28 18:45:23 mint kernel: [    3.254556] ata1.00: error: { ABRT }
Jun 28 18:45:23 mint kernel: [    3.254798] ata1.00: both IDENTIFYs aborted, assuming NODEV
Jun 28 18:45:23 mint kernel: [    3.254814] ata1.00: revalidation failed (errno=-2)
Jun 28 18:45:23 mint kernel: [    3.254840] ata1: hard resetting link
Jun 28 18:45:23 mint kernel: [    3.459258] Console: switching to colour frame buffer device 240x67
Jun 28 18:45:23 mint kernel: [    3.460596] nouveau 0000:01:00.0: fb0: nouveaudrmfb frame buffer device
Jun 28 18:45:23 mint kernel: [    3.474473] [drm] Initialized nouveau 1.3.1 20120801 for 0000:01:00.0 on minor 0
Jun 28 18:45:23 mint kernel: [    3.966254] ata1: SATA link up 6.0 Gbps (SStatus 133 SControl 300)
Jun 28 18:45:23 mint kernel: [    3.966690] ata1.00: failed to enable AA (error_mask=0x1)
Jun 28 18:45:23 mint kernel: [    3.966953] ata1.00: NCQ Send/Recv Log not supported
Jun 28 18:45:23 mint kernel: [    3.967185] ata1.00: NCQ Send/Recv Log not supported
Jun 28 18:45:23 mint kernel: [    3.967439] ata1.00: failed to enable Sense Data Reporting, Emask 0x1
Jun 28 18:45:23 mint kernel: [    3.968044] ata1.00: failed to enable AA (error_mask=0x1)
Jun 28 18:45:23 mint kernel: [    3.968295] ata1.00: NCQ Send/Recv Log not supported
Jun 28 18:45:23 mint kernel: [    3.968524] ata1.00: NCQ Send/Recv Log not supported
Jun 28 18:45:23 mint kernel: [    3.968772] ata1.00: failed to enable Sense Data Reporting, Emask 0x1
Jun 28 18:45:23 mint kernel: [    3.968779] ata1.00: configured for UDMA/133 (device error ignored)
Jun 28 18:45:23 mint kernel: [    3.968804] ata1: EH complete
Jun 28 18:45:23 mint kernel: [    3.982246] ata1.00: exception Emask 0x0 SAct 0x0 SErr 0x0 action 0x0
Jun 28 18:45:23 mint kernel: [    3.982259] ata1.00: irq_stat 0x40000001
Jun 28 18:45:23 mint kernel: [    3.982264] ata1.00: failed command: READ DMA
Jun 28 18:45:23 mint kernel: [    3.982270] ata1.00: cmd c8/00:08:00:00:00/00:00:00:00:00/e0 tag 23 dma 4096 in
Jun 28 18:45:23 mint kernel: [    3.982270]          res 51/04:08:00:00:00/00:00:00:00:00/40 Emask 0x1 (device error)
Jun 28 18:45:23 mint kernel: [    3.982277] ata1.00: status: { DRDY ERR }
Jun 28 18:45:23 mint kernel: [    3.982281] ata1.00: error: { ABRT }
Jun 28 18:45:23 mint kernel: [    3.982610] ata1.00: failed to enable AA (error_mask=0x1)
Jun 28 18:45:23 mint kernel: [    3.982868] ata1.00: NCQ Send/Recv Log not supported
Jun 28 18:45:23 mint kernel: [    3.983096] ata1.00: NCQ Send/Recv Log not supported
Jun 28 18:45:23 mint kernel: [    3.983345] ata1.00: failed to enable Sense Data Reporting, Emask 0x1
Jun 28 18:45:23 mint kernel: [    3.983955] ata1.00: failed to enable AA (error_mask=0x1)
Jun 28 18:45:23 mint kernel: [    3.984207] ata1.00: NCQ Send/Recv Log not supported
Jun 28 18:45:23 mint kernel: [    3.984434] ata1.00: NCQ Send/Recv Log not supported
Jun 28 18:45:23 mint kernel: [    3.984681] ata1.00: failed to enable Sense Data Reporting, Emask 0x1
Jun 28 18:45:23 mint kernel: [    3.984688] ata1.00: configured for UDMA/133 (device error ignored)
Jun 28 18:45:23 mint kernel: [    3.984710] ata1: EH complete
Jun 28 18:45:23 mint kernel: [    3.998246] ata1.00: exception Emask 0x0 SAct 0x0 SErr 0x0 action 0x0
Jun 28 18:45:23 mint kernel: [    3.998259] ata1.00: irq_stat 0x40000001
Jun 28 18:45:23 mint kernel: [    3.998264] ata1.00: failed command: READ DMA
Jun 28 18:45:23 mint kernel: [    3.998270] ata1.00: cmd c8/00:08:00:00:00/00:00:00:00:00/e0 tag 24 dma 4096 in
Jun 28 18:45:23 mint kernel: [    3.998270]          res 51/04:08:00:00:00/00:00:00:00:00/40 Emask 0x1 (device error)
Jun 28 18:45:23 mint kernel: [    3.998277] ata1.00: status: { DRDY ERR }
Jun 28 18:45:23 mint kernel: [    3.998281] ata1.00: error: { ABRT }
Jun 28 18:45:23 mint kernel: [    3.998610] ata1.00: failed to enable AA (error_mask=0x1)
Jun 28 18:45:23 mint kernel: [    3.998863] ata1.00: NCQ Send/Recv Log not supported
Jun 28 18:45:23 mint kernel: [    3.999091] ata1.00: NCQ Send/Recv Log not supported
Jun 28 18:45:23 mint kernel: [    3.999340] ata1.00: failed to enable Sense Data Reporting, Emask 0x1
Jun 28 18:45:23 mint kernel: [    3.999945] ata1.00: failed to enable AA (error_mask=0x1)
Jun 28 18:45:23 mint kernel: [    4.000195] ata1.00: NCQ Send/Recv Log not supported
Jun 28 18:45:23 mint kernel: [    4.000422] ata1.00: NCQ Send/Recv Log not supported
Jun 28 18:45:23 mint kernel: [    4.000672] ata1.00: failed to enable Sense Data Reporting, Emask 0x1
Jun 28 18:45:23 mint kernel: [    4.000679] ata1.00: configured for UDMA/133 (device error ignored)
Jun 28 18:45:23 mint kernel: [    4.000702] ata1: EH complete
Jun 28 18:45:23 mint kernel: [    4.014245] ata1.00: exception Emask 0x0 SAct 0x0 SErr 0x0 action 0x0
Jun 28 18:45:23 mint kernel: [    4.014258] ata1.00: irq_stat 0x40000001
Jun 28 18:45:23 mint kernel: [    4.014263] ata1.00: failed command: READ DMA
Jun 28 18:45:23 mint kernel: [    4.014269] ata1.00: cmd c8/00:08:00:00:00/00:00:00:00:00/e0 tag 25 dma 4096 in
Jun 28 18:45:23 mint kernel: [    4.014269]          res 51/04:08:00:00:00/00:00:00:00:00/40 Emask 0x1 (device error)
Jun 28 18:45:23 mint kernel: [    4.014276] ata1.00: status: { DRDY ERR }
Jun 28 18:45:23 mint kernel: [    4.014280] ata1.00: error: { ABRT }
Jun 28 18:45:23 mint kernel: [    4.014607] ata1.00: failed to enable AA (error_mask=0x1)
Jun 28 18:45:23 mint kernel: [    4.014858] ata1.00: NCQ Send/Recv Log not supported
Jun 28 18:45:23 mint kernel: [    4.015086] ata1.00: NCQ Send/Recv Log not supported
Jun 28 18:45:23 mint kernel: [    4.015335] ata1.00: failed to enable Sense Data Reporting, Emask 0x1
Jun 28 18:45:23 mint kernel: [    4.015940] ata1.00: failed to enable AA (error_mask=0x1)
Jun 28 18:45:23 mint kernel: [    4.016191] ata1.00: NCQ Send/Recv Log not supported
Jun 28 18:45:23 mint kernel: [    4.016416] ata1.00: NCQ Send/Recv Log not supported
Jun 28 18:45:23 mint kernel: [    4.016663] ata1.00: failed to enable Sense Data Reporting, Emask 0x1
Jun 28 18:45:23 mint kernel: [    4.016670] ata1.00: configured for UDMA/133 (device error ignored)
Jun 28 18:45:23 mint kernel: [    4.016693] ata1: EH complete
Jun 28 18:45:23 mint kernel: [    4.030246] ata1.00: exception Emask 0x0 SAct 0x0 SErr 0x0 action 0x0
Jun 28 18:45:23 mint kernel: [    4.030259] ata1.00: irq_stat 0x40000001
Jun 28 18:45:23 mint kernel: [    4.030264] ata1.00: failed command: READ DMA
Jun 28 18:45:23 mint kernel: [    4.030270] ata1.00: cmd c8/00:08:00:00:00/00:00:00:00:00/e0 tag 26 dma 4096 in
Jun 28 18:45:23 mint kernel: [    4.030270]          res 51/04:08:00:00:00/00:00:00:00:00/40 Emask 0x1 (device error)
Jun 28 18:45:23 mint kernel: [    4.030277] ata1.00: status: { DRDY ERR }
Jun 28 18:45:23 mint kernel: [    4.030280] ata1.00: error: { ABRT }
Jun 28 18:45:23 mint kernel: [    4.030609] ata1.00: failed to enable AA (error_mask=0x1)
Jun 28 18:45:23 mint kernel: [    4.030981] ata1.00: NCQ Send/Recv Log not supported
Jun 28 18:45:23 mint kernel: [    4.031234] ata1.00: NCQ Send/Recv Log not supported
Jun 28 18:45:23 mint kernel: [    4.031460] ata1.00: failed to enable Sense Data Reporting, Emask 0x1
Jun 28 18:45:23 mint kernel: [    4.032076] ata1.00: failed to enable AA (error_mask=0x1)
Jun 28 18:45:23 mint kernel: [    4.032435] ata1.00: NCQ Send/Recv Log not supported
Jun 28 18:45:23 mint kernel: [    4.032688] ata1.00: NCQ Send/Recv Log not supported
Jun 28 18:45:23 mint kernel: [    4.032916] ata1.00: failed to enable Sense Data Reporting, Emask 0x1
Jun 28 18:45:23 mint kernel: [    4.032918] ata1.00: configured for UDMA/133 (device error ignored)
Jun 28 18:45:23 mint kernel: [    4.032933] sd 1:0:0:0: [sda] tag#26 FAILED Result: hostbyte=DID_OK driverbyte=DRIVER_SENSE
Jun 28 18:45:23 mint kernel: [    4.032936] sd 1:0:0:0: [sda] tag#26 Sense Key : Illegal Request [current] 
Jun 28 18:45:23 mint kernel: [    4.032937] sd 1:0:0:0: [sda] tag#26 Add. Sense: Unaligned write command
Jun 28 18:45:23 mint kernel: [    4.032939] sd 1:0:0:0: [sda] tag#26 CDB: Read(16) 88 00 00 00 00 00 00 00 00 00 00 00 00 08 00 00
Jun 28 18:45:23 mint kernel: [    4.032941] blk_update_request: I/O error, dev sda, sector 0 op 0x0:(READ) flags 0x0 phys_seg 1 prio class 0
Jun 28 18:45:23 mint kernel: [    4.033133] Buffer I/O error on dev sda, logical block 0, async page read
Jun 28 18:45:23 mint kernel: [    4.033341] ata1: EH complete
Jun 28 18:45:23 mint kernel: [    4.058247] ata1.00: exception Emask 0x0 SAct 0x0 SErr 0x0 action 0x0
Jun 28 18:45:23 mint kernel: [    4.058453] ata1.00: irq_stat 0x40000001
Jun 28 18:45:23 mint kernel: [    4.058642] ata1.00: failed command: READ DMA
Jun 28 18:45:23 mint kernel: [    4.058836] ata1.00: cmd c8/00:08:00:00:00/00:00:00:00:00/e0 tag 27 dma 4096 in
Jun 28 18:45:23 mint kernel: [    4.058836]          res 51/04:08:00:00:00/00:00:00:00:00/40 Emask 0x1 (device error)
Jun 28 18:45:23 mint kernel: [    4.059217] ata1.00: status: { DRDY ERR }
Jun 28 18:45:23 mint kernel: [    4.059428] ata1.00: error: { ABRT }
Jun 28 18:45:23 mint kernel: [    4.059991] ata1.00: failed to enable AA (error_mask=0x1)
Jun 28 18:45:23 mint kernel: [    4.060351] ata1.00: NCQ Send/Recv Log not supported
Jun 28 18:45:23 mint kernel: [    4.060604] ata1.00: NCQ Send/Recv Log not supported
Jun 28 18:45:23 mint kernel: [    4.060832] ata1.00: failed to enable Sense Data Reporting, Emask 0x1
Jun 28 18:45:23 mint kernel: [    4.061578] ata1.00: failed to enable AA (error_mask=0x1)
Jun 28 18:45:23 mint kernel: [    4.061970] ata1.00: NCQ Send/Recv Log not supported
Jun 28 18:45:23 mint kernel: [    4.062216] ata1.00: NCQ Send/Recv Log not supported
Jun 28 18:45:23 mint kernel: [    4.062467] ata1.00: failed to enable Sense Data Reporting, Emask 0x1
Jun 28 18:45:23 mint kernel: [    4.062477] ata1.00: configured for UDMA/133 (device error ignored)
Jun 28 18:45:23 mint kernel: [    4.062504] ata1: EH complete
Jun 28 18:45:23 mint kernel: [    4.078245] ata1.00: exception Emask 0x0 SAct 0x0 SErr 0x0 action 0x0

Hi @msknight,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask

Thanks for the suggestion. Yes, a support case was opened a couple of days ago. Interestingly, when opening I could only upload files of a certain type, so I uploaded the screen shot of the NAS failure. However, once the case was started, I could add a subsequent file and fortunately it let me upload the text file with the server log. I am getting a little concerned because the support portal goes down for five days maintenance shortly. They’re probably overloaded, so I doubt I’ll get a response until after the maintenance window, so the retailer and I will have to come to a decision.