Light is not blinking and transfer of files won’t complete

My light on my WD external drive is always on. My Mac is recognizing it but when I click on folders nothing is there. I try to drag files to the external drive and it either stops at copying files or the transfer never completes and the light is still on! How can I fix this?

Hello Sha,

You can refer the link provided below and follow the instructions to troubleshoot the issue.