Look - I’m rarely a complainer but I’ve been in the IT industry for over 30 years and I have to say this product is the most difficult to set up and use since the early vcr days. May I suggest…
1.) provide a user experience with the end user in mind - not what makes sense to you.
2.) build your interface with a business case mentality - what is the typical and advanced user going to try to accomplish with this product - then help them accomplish it.
3.) don’t use terms that are unfamiliar to a non-techie (shares instead of folders or directories)
4.) do a better job of testing. I am accessing the product on a Windows 8 machine - your product says there are two windows 7 machines connected. I’m trying to register a new machine and the registration process does not give me sufficient instructions on which device to go to and how to set it up.
5.) provide clear instructions for how to take automated backups - this is giving me a nosebleed.
6.) use language that is centric to the MyCloud storage device. I upload to it and download from it - not device centric.
7.) Make it much more straight-forward how to retrieve files stored on the device and copy them to a local machine.
I’ve spent hours with trying to set it up after having long ago set it aside because I couldn’t figure it out two years ago. Now I’ve had a laptop failure and am now having to use it for what I bought it for and can’t.
Hire a business analyst who knows how to solve business problems to design your software, not a code slinging technician who wants me to see the problem from their understanding.