Led stay in RED color!


Before last update firmware and when restart device, the led stay in RED color.

When access using ssh, and typing parted have this result…

WDMyCloud:~# parted


GNU Parted 2.3

Using /dev/sda

Welcome to GNU Parted! Type ‘help’ to view a list of commands.

(parted) p                                                                

Model: ATA WDC WD20EFRX-68E (scsi)

Disk /dev/sda: 2000GB

Sector size (logical/physical): 512B/4096B

Partition Table: gpt

Number  Start   End     Size    File system     Name     Flags

 3      15.7MB  528MB   513MB   linux-swap(v1)  primary

 1      528MB   2576MB  2048MB  ext3            primary  raid

 2      2576MB  4624MB  2048MB  ext3            primary  raid

 5      4624MB  4724MB  99.6MB                  primary

 6      4724MB  4824MB  101MB                   primary

 7      4824MB  4826MB  1049kB                  primary

 8      4826MB  4828MB  2097kB                  primary

 4      4828MB  2000GB  1996GB                  primary


The 4th partition don’t have file system format!


Any ideia to resolve this?


If you cannot access web UI, I think you should try 40-second reset procedure in manual.

Hi have acces to UI but in dashboard have the critical error on diagnostic.

As ThreeEyeMinion says, try the 40 second reset. You will lose all the user settings but you won’t lose any data.

  1. turn off the machine by either pulling the cord, or if you do have web ui, shut it down normally

  2. pull the cord out

  3. push in the reset button with a pin… keep holding it in with the power off…

  4. now with your 3rd hand, plug in the power while holding in the reset button… keep holding

  5. keep holding for 40 seconds while the machine powers on…

  6. now let go of the reset button… and breath…

You might see initialization on your panel and this may take several hours… while the white light blinks.

Hopefully this should do it.

If not, you may have to call WD to get your drive replace.

post up to tell us your results…

good luck

ok. I try this and put result shortly.


before 40 seconds reset… my dashboard continuous with the same error !

When try the user register… 

Screen Shot 2014-04-06 at 21.45.40.png

And when i access to dashboard 

so I only have one last thing for you… since you have access to the WebUI interface in a way this is a good sign; it means that the linux within your device has booted up and is running. The bad news is that something is preventing it from mounting your drive. 

Try checking and updating your firmware again. if you get a message that your firmware is up to date, try downloading it manually using this link http://www.wd.com/wdproducts/updates/?family=wdfmycloud_s then updating it manually.

call WD tech support when all else fails… 

Good luck