Led disk 1 turns red, not able to reach the dashboard

My Cloud OS 3 Personal & Network Attached Storage My Cloud Mirror
1

Hello,

The led of disk 1 burns constantly red, so there’s maybe a serious problem with my hard disk to resolve. But, when I try to reach my Mirror by ip-adress or MyCloud Home, I am not able to acces the dashboard. So I can’t see what’s going on. What can I do? Thans in advance for your reaction!

2

Hi chieljan,

You can refer the link provided below to isolate the issue with the device and I would also suggest you to change the Ethernet cable of the device.

https://support-en.wd.com/app/answers/detail/a_id/4702

3

Hi, thanks for your reaction!