Anthem wrote:
EX2
2 X 3T RED’s
I too recieved the auto update at 3am. this morning. The EX2 was on in the morning with a solid red LED. The notification said I was 95% full, so I had to remove some files to free up 150 gigs before it turned back to blue. (What was strange, it didn’t matter to the EX2 before the update)
Soon I noticed that the EX2 refused to go to sleep after hours and hours of running. So I rebooted it a few times and it still continued to run ALL DAY! Soon I shut it dowm and disconnected the power, after restart, it ran for quite a while before the top main LED started breathing a slow on and off with the two lower LEDS remained ON solid. I can hear that the drives finally went to sleep, but the drive indicators remain on.
Before the update, the drives would quickly go to sleep when not in use and the light would go out too to show they were asleep. Only when both drives go to sleep and the LED’s would go out, the top LED would start breathing slowly.
And yes, the power savings settings are set the way they should be like before.
_ I am sorry to hear that you experience inconveniences with our product. I will gladly assist you. _
_ Does the device work otherwise and just the LED is red or does it not work at all? _
_ Does it have IP address assigned? _
_ What router do you have? _
_ Have you tried resetting the device by pressing the reset button at the back for 5 seconds until the front LED light starts blinking? _
Can you access the Dashboard by typing http://wdmycloud in your browser? (or http://wdmycloud.local in case you use Mac OS)
_ If yes, can I please have logs from Dashboard? _
_ You need to click the question mark at top right, select Support and click Create and Save button. _
_ If the zip file with logs is bigger than 5MB, it will not get through to our system, so please unzip it, delete everything in \current_config\shares\ and zip it again. _
_ Do you have data on the device that you need to recover? Because Full Factory Restore might help too, but it deletes all data. _
(Name removed)
_______________________________________________
This is the e-mail I received, it only really addressed the red LED problem, something I made clear that I fixed in my first post. I figured out that the new software demanded that I get it under 95% full, and after I deleted files, the light turned blue. After that, the most important problems weren’t addressed.
